Lauren Phillips

Supported teenagers aged 11 to 18 with special educational needs in managing educational challenges.

Built trusting relationships with young people as a reliable support system.

Collaborated with families to enhance school attendance and promote positive mental health.

Advocated for inclusive practices throughout the school and partnered with teachers and external agencies to refine strategies and policies.

Assisted younger SEN students in transitioning to new settings and identifying early access to support.

Managed and de-escalated challenging behaviours effectively.

• Collaborated closely with parents on a regular basis about their children's progress, enabling tailored strategies for improvement where necessary.
• Enhanced critical thinking skills through problem-solving exercises, improving overall academic results.
• Improved student participation and interest in the subject matter by using real-world examples during lessons.
• Provided guidance on time management and organisation skills, aiding in the reduction of last-minute cramming before exams.
• Tailored tutoring methods to individual student needs, resulting in improved comprehension.
• Fostered positive learning environment for increased engagement by maintaining open communication with students and parents.
• Developed personalised study plans to cater to the students unique learning style, enhancing academic performance.
• Boosted confidence in subject matter by providing constructive feedback on assignments.
• Assisted students in homework completion for improved understanding of topics taught in school.
• Helped students to achieve high grades and support private school admission.

• Assisted in organising marketing materials for brand visibility.
• Communicated effectively with potential customers to enhance engagement.
• Supported acquisition efforts to bring in new clientele.

• Improved client's confidence with carefully selected wardrobe choices.
• Created social media content to engage and educate customers
• Achieved client satisfaction by providing personal styling advice tailored to each individual.
• Sourced unique clothing pieces from various boutiques adding value to the service offered.
• Conducted thorough consultations to understand client needs and preferences.
• Offered personal shopping services saving clients time and effort.
• Managed time effectively whilst juggling multiple clients simultaneously.
• Worked with the website creator to improve trust and engagement within the company

• Built strong relationships with other wedding vendors for cross-promotion opportunities, benefiting all parties involved..
• Increased overall shop footfall by participating in promotional events and bridal fairs.
• Collaborated with photographers and designers to create exciting styled photoshoots
• Scheduled appointments efficiently, maximising daily client interactions whilst minimising wait times.
• Ensured cleanliness and orderliness of fitting rooms after each appointment enhancing overall shopping experience for next client.
• Fostered an inviting atmosphere for prospective clients with excellent customer service skills.
• Kept up-to-date records of customer orders, ensuring timely deliveries and collection dates.
• Offered expert advice on accessories to complement chosen bridal gowns for a complete look.
• Developed successful marketing strategies to increase visibility within the local community.
• Assisted brides in selecting perfect wedding gowns by offering personalised consultations.
• Handled challenging customers calmly and professionally, maintaining a positive shopping environment at all times.
• Organised displays to promote inventory and encourage customer purchases.
• Built rapport with new and existing customers to boost client retention.
• Designed visually pleasing in-store and window displays to increase footfall.
• Collaborated with photographers, models and make-up artists for successful photoshoots.
• Provided empathetic support during stressful decision-making processes, heightening positive customer experiences.
• Created social media content including weekly newsletters

• Organised crucial business meetings with meticulous attention to detail.
• Ensured timely delivery of outgoing post, enhancing overall efficiency.
• Trained new employees on front desk tasks to promote team cohesion.
• Arranged travel itineraries including flights, accommodation and ground transportation for executive trips.
• Maintained professional appearance of front office area for welcoming guests.
• Assisted colleagues during busy periods to ensure seamless workflow in the office environment.
• Greeted guests upon arrival, providing a warm welcome and directing them appropriately.
• Generated client correspondence via email or letter, maintaining professionalism at all times.
• Coordinated appointments for upper management using a digital calendar system.

• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Offered personalised shopping advice to enhance customer experiences.
• Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
• Ensured stock replenishment in a timely manner to maintain product availability.

• Addressed customer needs promptly, resulting in positive feedback and loyalty.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Managed till operations smoothly, reducing waiting time for customers.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Collaborated effectively with team members to meet sales targets.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Assisted customers in locating specific items to boost satisfaction.