Lauren Palmer
Haworth,West Yorkshire
Summary
Established Dispatch Co-Ordinator with 6 years of practical experience and dedicated work ethic. I am driven to pursue a new industry to further my long term skills, experience and to become a valuable asset to any team.
Overview
9
9
years of professional experience
Work History
Dispatch Coordinator
JLA
Halifax
05.2025 - Current
- Personally manage, adapt and plan diverse shift patterns for Englands biggest region of 40+ laundry and catering engineers.
- Use regional knowledge to enhance customer satisfaction with attending jobs within SLA's, access times and organising the correct engineer for the job with the appilcable skill assets.
- Monitoring regional email inboxes liasing with other departments to ensure work is planned effectively, always with the customers best interest.
- Maintain synergy between the dispatch team and key areas of the business.
- Answering incoming calls from all the different regions engineers with shift queries and dealing with any issues promptly and professionally.
- Learnt and become proficcient with IT systems such as SMART, IFS and FLS.
- Always looking for improvement and more responsability to aid professional growth.
Dispatch Co-Ordinator
Hope Technology
Barnoldswick , Lancashire
07.2020 - 05.2025
- Manage my own workload and work consistently and effectively to deadlines, overseeing and completing high-value orders worldwide.
- Continuously liaising with other departments during the progression of an order, maintaining communication, and ensuring the smooth running of my department.
- Working within, and leading, teams to complete orders for UK and overseas retailers.
Waitress Supervisor
The Seafood Pub Company (The Fleece)
Addingham, West Yorkshire
08.2019 - 05.2020
- Completed shift beginning and end procedures, including POS set up and cash counting.
- Initiated marketing strategies to promote restaurant specials and events.
- Addressed customer complaints with empathy and speed, resolving issues to guarantee guest satisfaction.
Waitress
The Seafood Pub Company (The Fleece)
Addingham, West Yorkshire
10.2017 - 08.2019
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
Education
NVQ Level 2 - Dog Grooming
Craven College
Skipton2024
AS-Levels -
Ilkley Grammar School
Ilkley2018
GCSEs -
Ilkley Grammar School
Ilkley2017
Skills
- Highly motivated
- Process optimisation
- Driven
- Excellent communication skills
- Strong Team Member
Technical skills
- Office 365 efficiency
- IT system operations
- First Aid trained
Hobbies and interests
- Gym
- Personal Property Renovation
- Automotive Exhibitions
Timeline
Dispatch Coordinator
JLA
05.2025 - Current
Dispatch Co-Ordinator
Hope Technology
07.2020 - 05.2025
Waitress Supervisor
The Seafood Pub Company (The Fleece)
08.2019 - 05.2020
Waitress
The Seafood Pub Company (The Fleece)
10.2017 - 08.2019
NVQ Level 2 - Dog Grooming
Craven College
AS-Levels -
Ilkley Grammar School
GCSEs -
Ilkley Grammar School