Lauren Nicholas
Llanelli,Carmarthenshire
Summary
Caring and reliable professional with experience in both health and social care and customer-facing retail environments. Skilled in providing person-centred support, building positive relationships, and delivering excellent service in fast-paced settings. Demonstrates strong communication, teamwork, and organisational skills, with the ability to adapt to changing priorities and work effectively under pressure. Committed to supporting others, maintaining high professional standards, and contributing positively to both service users' wellbeing and organisational goals
Overview
5
5
years of professional experience
Work history
Care support worker
Carers Trust Crossroads
Llanelli, Carmarthenshire
2025.02 - Current
- Provided person-centred care and support to individuals with a range of physical, learning and complex disability needs.
- Assisted service users with daily living activities, including personal care, dressing, bathing, and meal preparation.
- Supported individuals to maintain independence, dignity, and choice in accordance with care plans.
- Responded calmly and effectively to emergencies, incidents, and challenging situations.
- Maintained confidentiality and adhered to relevant legislation, policies, and professional standards
Retail worker
Tesco Extra
Fforestfach
2024.10 - 2025.03
- Delivered excellent customer service by assisting customers with enquiries, product information, and purchases.
- Worked effectively as part of a team to achieve sales targets and maintain store standards.
- Consistently achieved picking targets while ensuring customer orders were completed accurately and on time.
- Communicated effectively with team leaders and colleagues regarding stock availability and order issues.
- Adapted quickly to changing workloads during peak trading periods and seasonal demand
Retail sales associate
Primark
Llanelli, Carmarthenshire
2022.03 - 2024.06
- Delivered excellent customer service by assisting customers with product enquiries, sizing, and store navigation.
- Replenished stock efficiently to ensure shelves, rails, and displays remained fully stocked and presentable.
- Operated tills and processed cash, card, and contactless transactions accurately.
- Assisted customers with returns, exchanges, and general enquiries in a professional manner.
- Handled customer concerns and complaints professionally, escalating issues when necessary
Retail sales associate
JD Sports
Llanelli, Carmarthenshire
2021.10 - 2022.01
- (first job while still in education)
- Supported customers in selecting suitable products based on their needs and preferences.
- Ensured the shop floor remained clean, organised, and safe throughout trading hours.
- Worked towards individual and team sales targets by promoting products and current promotions.
- Worked effectively within a team to deliver a positive shopping experience during busy periods
Education
GCSEs -
Ysgol Y Strade
Carmarthenshire 09/2016 - 05/2021
Skills
Person-centred care and support
Excellent communication and interpersonal skills
Time management and organisational skills
Compassion, empathy, and patience
Ability to work independently and as part of a team
Reliable, flexible, and dependable
Excellent customer service
Attention to detail
Timeline
Care support worker
Carers Trust Crossroads
2025.02 - Current
Retail worker
Tesco Extra
2024.10 - 2025.03
Retail sales associate
Primark
2022.03 - 2024.06
Retail sales associate
JD Sports
2021.10 - 2022.01
GCSEs -
Ysgol Y Strade
09/2016 - 05/2021