Beverley Morrison
London
Summary
A practical, cheerful, friendly and patient individual who communicates comfortably and clearly at all levels. Enjoys providing superlative service to customers, operates effectively under pressure and always pays attention to detail. Takes a flexible approach to work, uses own initiative and functions well as a member of a team. Currently seeking an opening where existing and potential skills will be utilised to the fullest extent.
Overview
2026
2026
years of professional experience
Work history
Voluntary Receptionist
Citizens Advice Bureau
6-8 Westmoreland Rd, London SE17 2AY
2023.11 - Current
- Maintaining client records and inputting data.
- Assisting with the reception service when people visit the service.
- Handling correspondence and other documents.
- Handling phone calls and taking messages.
- Completing satisfaction surveys with clients.
- Working with the advice team to help clients with specific tasks, such as completing an application form or finding required information online.
- Contributing to research and campaigns work by identifying issues that could impact clients.
Customer Service Assistant
Wilko
124-130 High St, New Malden KT3 4EP
2011.08 - 2023.09
- Greeted customers and ascertained customers' needs
- Helped customers with questions, problems and complaints in person and via telephone
- Stocked shelves and supplies and organised displays
- Organised racks and shelves to maintain the visual appeal of the store.
- Operated a cash register for cash, cheque and credit card transactions with strict attention to detail
- Processed refunds and exchanges
Admin Assistant
The Palace Project Charity
3 Coburg Cresent, London SW2 3HS
2008.10 - 2010.07
- Completing office tasks with the utmost efficiency
- Answering phones and scheduling appointments
- Preparing accounts, bookkeeping, paying bills and banking
- Attending council meetings as the director of a charity project
- Compiling and preparing reports, documents and spreadsheets
Admin Assistant
Salvation Army
Booth House, 153-177 Whitechapel Rd, London E1 1DN
8 2003 - 5 2005
- Answering telephones and scheduling appointments
- Preparing and sending correspondence
- Organising and managing the office
- Creating time sheets for sickness and overtime
- Filing, faxing, photocopying and posting letters
Second Licence
Horns Tavern Pub
40 Knight's Hill, West Norwood, London SE27 0JD
6 2000 - 7 2002
- Running the pub in the absence of the manager
- Serving customers and providing excellent customer service
- Cashing up, banking, taking stock and ordering deliveries
- Organising events, buffets and funerals
- Cooking for Sunday lunch time service
Education
It Communication Fundamentals (Level 1)
NCFE
London 2025.01 -
Spreadsheet Software (Level 1)
NCFE
London 2025.01 -
Unison WFA - Communication at work
London Educational Centre
24 Eversholt Street London NW1 1AD2004
City and Guilds - Adult Literacy
Explore Learning
370 Coldharbour Ln, Brixton, London SW9 8PL2003
Word Processing Software (Level 1)
NCFE
London 2025.01 -
Industry Training - Food, Hygiene and Promotion of Health
The Horns Tavern
40 Knight's Hill, West Norwood, London SE27 0JD2002
Skills
- Organisational skills
- Communication
- Customer Service
- Administration
- Team Work
- Time Management
- Quick Learner
- Attention to detail
- Data Protection
- SMCR 1
Accomplishments
- Chair of the Tenants and Residents Association of Lambeth Living
- Director of 'The Palace Project' in Streatham
- Awarded Civic Award from Mayor of Lambeth
Timeline
It Communication Fundamentals (Level 1)
NCFE
2025.01 -
Spreadsheet Software (Level 1)
NCFE
2025.01 -
Word Processing Software (Level 1)
NCFE
2025.01 -
Voluntary Receptionist
Citizens Advice Bureau
2023.11 - Current
Customer Service Assistant
Wilko
2011.08 - 2023.09
Admin Assistant
The Palace Project Charity
2008.10 - 2010.07
City and Guilds - Adult Literacy
Explore Learning
Industry Training - Food, Hygiene and Promotion of Health
The Horns Tavern
Admin Assistant
Salvation Army
8 2003 - 5 2005
Second Licence
Horns Tavern Pub
6 2000 - 7 2002
Unison WFA - Communication at work
London Educational Centre