Lauren MONKS
Yaxley,Cambridgeshire
Summary
Resourceful Fraud Analyst with a knack for investigative thinking and problem-solving. Knowledgeable about leveraging data to detect fraudulent activity and create preventative strategies. Experienced with payments & fraud in the high risk industry of online-gaming.
Overview
7
7
years of professional experience
Work History
Fraud Analyst
Jagex
Cambridge
04.2022 - 05.2025
- Single-handedly managing fraud operations at a video game studio with an annual turnover of £160m.
- Analysing trends in account activity and identifying irregular patterns.
- Investigating transactions flagged as high risk by prediction models and tip-off sources.
- Maintaining and improving existing fraud systems, making data driven changes to rules and heuristics.
- Optimising fraud processes using new tools and strategies to increase payment conversion and reduce rejected good revenue.
- Utilising SQL to extract relevant information from large data sets for investigative and reporting purposes.
- Creating dashboards using Periscope/Tableau to track fraud trends and monitor regulatory KPIs.
- Providing support for new products, advising on their risk level and fraud management requirements.
- Liaising with other departments, ensuring accurate information exchange about potential fraud threats.
- Managing relationships with internal stakeholders and external service providers.
- Providing training on fraud prevention to customer support staff.
Junior Fraud Analyst
Jagex
Cambridge
05.2019 - 04.2022
- Reviewed customer accounts to spot suspicious behaviour.
- Detected fraudulent activity by analysing financial transactions.
- Used both internal and external fraud prevention tools and software.
- Managed day-to-day maintenance of fraud rules and heuristics in response to developing fraud trends.
- Provided regular visibility to stakeholders on fraud performance and issues through reporting and presentations.
Player Support Specialist
Jagex
Cambridge
03.2018 - 05.2019
- Answered customer queries by email and ticket, maintaining excellent C-Sat scores and AHT.
- Identified trends in customer queries and escalated these issues to the appropriate team or department.
- Oversaw recruitment and management of the 200+ members of the Player Moderation team.
- Conducted independent projects with the aim of improving customer experience.
Education
Master of Science - Archaeological Computing
University of Southampton
SouthamptonBachelor of Arts - Archaeology
University of Southampton
SouthamptonSkills
- Fraud Prevention, Detection, and Investigation
- Fraud Regulation Compliance
- Chargeback & Dispute Management
- Data Analysis & Reporting
- Stakeholder Management
- SQL & Excel
References
References available upon request.
Timeline
Fraud Analyst
Jagex
04.2022 - 05.2025
Junior Fraud Analyst
Jagex
05.2019 - 04.2022
Player Support Specialist
Jagex
03.2018 - 05.2019
Master of Science - Archaeological Computing
University of Southampton
Bachelor of Arts - Archaeology
University of Southampton
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