Lauren Mcleod

• Overseeing the daily hotel operations, collaborating within a team and managing individual tasks.
• Delivering high-standard customer service to guests with a positive attitude, ensuring all needs and requirements are met.
• Handling telephone enquiries with professionalism, providing accurate information about the hotel services.
• Processing cash and card payments accurately, ensuring seamless transactions for guests and companies.
• Utilising Microsoft services and Oracle Cloud Hospitality for seamless guest service, prompt email communication and guest enquiries.
• Maintained security measures, safeguarding guest personal information and privacy.
• Distributing daily tasks among team members, conducting room inspections to uphold cleanliness standards.
• Supporting housekeeping and other departments to ensure timely readiness of rooms and guest areas.

• Maintained smooth operations of a busy family-friendly restaurant and bar.
• Delivered food and drinks to guests while verifying allergy information and orders.
• Ensured cleanliness of customer areas to provide a welcoming environment.
• Managed phone bookings and enquiries using a table booking system for efficiency.
• Processed food and drink orders using tills, ensuring accurate payments and service.
• Cleared dirty plates and glasses from tables, maintaining cleanliness and readiness for new guests.
• Monitored kids' play area, ensuring cleanliness and removal of rubbish daily.

Ensured high standards of customer service in a bustling bar and restaurant environment.
Served customers effectively, promoting enjoyable experiences through quality food and drink offerings.
Maintained hygiene by routinely cleaning glasses, cutlery, and resetting tables as needed.
Managed cash transactions accurately, utilising tills and overseeing stock rotations.
Applied initiative during quieter moments to perform deep cleaning and maintenance duties.
Replenished stock consistently to facilitate smooth operations.
Kept all customer-facing areas clean and well-organised, enhancing guest satisfaction.
Conducted thorough cleaning of bar areas to prepare for next-day service.