Lauren Mckie
Doncaster,South Yorkshire
Summary
Sharp and energetic, successful at troubleshooting and handling customer support issues in a timely manner. Well travelled with active listening and interpersonal skills.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Travel agent
TUI
Scunthorpe, North Lincolnshire
2024.03 - Current
- Exceeded sales targets whilst maintaining high standards of customer service.
- Handled payments via credit and debit cards and protecting all sensitive information with professionalism and discreteness.
- Responded to customers questions, issues and complaints in a professional manner and found appropriate solutions when needed.
- Used destination knowledge to enhance customer trips with first hand experience.
Waiter bartender
Wetherspoons
Scunthorpe, North Lincolnshire
2021.06 - 2024.03
- Ensured flexibility by covering various shifts.
- Prepared and reset tables in an efficient manor.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Collected cash payments, processing and providing correct change and receipts.
Customer assistant
Home Bargains
Scunthorpe, North Lincolnshire
2020.10 - 2021.06
- Stocked shelves frequently for easy access to customers.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Trained new colleagues on tills, ensuring appropriate handling of customer service.
- Requested and checked customer IDs at checkout for age-restricted products.
Education
GCSEs - Maths
Frederick Gough School
Scunthorpe, North Lincolnshire 2015.09 - 2020.03
GCSEs - English
Frederick Gough School
Scunthorpe, North Lincolnshire 2015.09 - 2020.03
NVQ Level 2 - Travel and Tourism
North Lindsey College
Scunthorpe 2020.09 - 2021.06
Skills
- Patience and resilience
- Customer Service
- Multitasker
- Payment Processing
Timeline
Travel agent
TUI
2024.03 - Current
Waiter bartender
Wetherspoons
2021.06 - 2024.03
Customer assistant
Home Bargains
2020.10 - 2021.06
NVQ Level 2 - Travel and Tourism
North Lindsey College
2020.09 - 2021.06
GCSEs - Maths
Frederick Gough School
2015.09 - 2020.03
GCSEs - English
Frederick Gough School
2015.09 - 2020.03