Lauren McIntyre
Chelmsford ,Essex
Summary
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Finance manager
Green Man Innovations Ltd
Chelmsford, essex
02.2013 - 02.2022
- Managed daily finance services for smooth business operations.
- Reviewed bookkeeping and management accounts to achieve clear and correct reports.
- Oversaw financial reporting processes, maintaining accuracy and compliance with regulatory standards.
- Managed timely and accurate reporting of various financial transactions and information for detailed analysis.
- Managed cash flow and liquidity, mitigating financial risks and ensuring stability.
- Developed thorough forecasting and cash-flow management processes to maximise progression and profitability.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Answered telephone calls per day with professionalism.
- Maintained compliant documentation on Quickbooks/Sage Accountancy for reliable company records.
Receptionist
Green Man Innovations Ltd
Chelmsford, Essex
02.2013 - 02.2022
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Kept reception area clean and organised to uphold professional office reputation.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Delivered front of house duties with warm and professional manner.
- Offered knowledgeable, friendly support to in-office guests.
Education
GCSEs -
Barking Abbey School, A Specialist Sports and Humanities College
Barking 09.1995 - 09.2002
Skills
- Flexible
- Invoice processing
- Customer relations
- Verbal communication
- Business administration
- Financial reporting
- Data Entry
- Project scheduling
- Employee management
- Training and Development
- Bookkeeping
- Microsoft Office
- Administrative support
- Reception management
- Invoicing and billing
- Accounts Payable/Accounts Receivable
- Customer Service
- Attention to Detail
Affiliations
- Netball
Languages
English
Beginner
References
References available upon request.
Timeline
Finance manager
Green Man Innovations Ltd
02.2013 - 02.2022
Receptionist
Green Man Innovations Ltd
02.2013 - 02.2022
GCSEs -
Barking Abbey School, A Specialist Sports and Humanities College
09.1995 - 09.2002
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