Lauren Mandelson Marsh
Edinburgh
Summary
Experienced Restaurant Supervisor dedicated to leading high-performing teams and delivering exceptional customer satisfaction. Skilled in stock level monitoring, staff scheduling and menu development, ensuring seamless operations. Thrives in fast-paced environments, driving improvements in service quality and operational efficiency. Friendly and proactive member of a team, who enjoys a hands-on approach to hospitality management.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Restaurant Supervisor
Made in Italy
Grassmarket, Edinburgh
2022.10 - Current
- Developed experience in all areas of restaurant service, including waiting, bar and barista skills.
- Delivered in-depth training to customer-facing staff, promoting strong and consistent service performance.
- Coordinated Front of House and Back of House staff, ensuring smooth daily operations.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Managed stock levels and maintained strong relationships with local suppliers.
- Developed seasonal drink concepts and created design-focused menus, driving restaurants sales.
- Assisted in implementing new allergen procedures to maintain health and safety standards.
Food and Beverage Team Member
National Trust
Ripon
2019.08 - 2022.09
- Adhered strictly to food safety regulations; ensured safe preparation and handling practices.
- Enhanced dining experience with attentive and prompt service.
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
- Attended barista training courses, improving skills and knowledge regularly.
- Worked under pressure during fast-paced periods maintaining high level service.
Education
Master of Arts - English Literature
University of Edinburgh
Edinburgh 2020.09 - 2024.07
Ripon Grammar School
2013.09 - 2020.08
Skills
- Staff training and performance improvement
- Service-orientated
- Health and Safety Compliance
- Stock level monitoring
- Menu development
- Rotas and scheduling
- Passion for customer satisfaction
- Confident communication
- Problem solving
Affiliations
- Creative writing
- Specialty coffee
- Adverstising and design
Certification
Food Safety Level 1&2
Alcohol License Training
FSA Allergy and Intolerance Training
Control of Substances Hazardous To Health Training
Timeline
Restaurant Supervisor
Made in Italy
2022.10 - Current
Master of Arts - English Literature
University of Edinburgh
2020.09 - 2024.07
Food and Beverage Team Member
National Trust
2019.08 - 2022.09
Ripon Grammar School
2013.09 - 2020.08