Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic
Lauren Lang

Lauren Lang

Skelmersdale,Lancashire

Summary

Dynamic professional with expertise in implementing sales strategies, and maximising customer satisfaction. Proven track record in managing marketing campaigns and analysing market trends to identify business opportunities. Skilled in lead sourcing, and DCRM pipeline management, with a focus on budget and sales planning.

Driven Business Development Associate with focus on building strong client relationships and identifying growth opportunities. Excelling in communication and analytical thinking, combined with knack for strategic planning. Capable of driving significant business growth and creating long-term value.

Overview

13
13
years of professional experience
1
1
year of post-secondary education

Work history

Business Development Associate

Element Materials Testing
07.2021 - 05.2025
  • Managing inside sales and new business accounts for the Construction and Building products sector.
  • Providing customer care for key accounts, prepare and assign revenue and activity targets for the sales team, and conduct marketing campaigns through close co-operation with marketing and operational teams.
  • Attend bi-daily meetings with senior leadership team and business unit counterparts to review success levels and agree areas of focus.
  • Conduct assessments to determine customer trends; highlight areas for potential growth.
  • Create revenue reports weekly on performance and sales activity.
  • Contacting customers to ensure jobs securely booked in and service standards maintained.
  • Lead Key Accounts to consistently exceed revenue and activity targets.
  • Attend weekly meetings to ensure team focus, and key accounts are in hand, discuss and contribute to weekly revenue reports to show profit and loss trends and new customer activity.
  • Implement customer feedback, including use of QR code surveys, VoC and other customer feedback tools, ensuring all leads followed up within allocated times.
  • Reviewing business areas of loss and working upon these areas to make a return in profit and a new customer base.
  • Implement and drive customer visits and meetings both on site and at exhibitions, parading the wide range of services and cross selling into other business areas.
  • Managed client expectations and project deliverables for customer satisfaction.
  • Established new business relationships by networking at industry events.
  • Explored untapped markets, diversifying revenue streams for the company.

Corporate Services Senior Supervisor

Edge Hill University
01.2018 - 07.2021
  • Skilled and complected supervisor of eight catering outlets and the hospitality team within the university campus.
  • Daily tasks included financial administrations, cash reconciliation, budget monitoring, stock handling, staff wellbeing and HR, customer services and general operational management of fast paced and ever-changing outlets and events.
  • Re-branded, budgeted, and opened a vegan restaurant on campus.
  • Lead training programmes for staff to ensure all policy and procedures were up to date and being adhered to.
  • Lead supervisor and organiser on high-profile events for royalty, politicians, and celebrities.
  • Budget holder for my catering area and hospitality team which I reviewed weekly to ensure no overspending.
  • Compliance specialist in sustainability management for the department.

Paralegal

Brighouse Wolff Solicitors
08.2012 - 01.2018
  • Paralegal within an extremely busy law firm.
  • Dealing with clients and their needs over the telephone and face to face.
  • Ensuring legal compliance was adhered to when preparing and executing court documentation and professional reports.
  • Speaking and consulting with professional bodies like the CPS, Police and Social Services.
  • High level use of Microsoft Office and Outlook with clear and concise communication skills.
  • Exceptionally organised due to daily tight deadlines for court hearings.

Education

NVQ Level 5 - Business & Leadership

Edge Hill University
Ormskirk
09.2018 - 05.2019

Skills

  • Sales strategy implementation
  • MS office suite proficiency
  • B2B sales experience
  • Cross-Selling capability
  • Client service orientation
  • Key account management
  • Sales visits
  • Pipeline Management
  • New business prospecting
  • Project Management
  • Lead sourcing
  • Business opportunity identification
  • Customer feedback management

Affiliations

  • Baking, Journaling and traveling the UK in our camper van

Accomplishments

    GAI Certificate in Architectural Hardware

References

References available upon request.

Timeline

Business Development Associate

Element Materials Testing
07.2021 - 05.2025

NVQ Level 5 - Business & Leadership

Edge Hill University
09.2018 - 05.2019

Corporate Services Senior Supervisor

Edge Hill University
01.2018 - 07.2021

Paralegal

Brighouse Wolff Solicitors
08.2012 - 01.2018

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Lauren Lang