Lauren Jones
Fareham,Whiteley
Summary
A hardworking and dedicated professional within the hospitality industry, with over 8 years’ experience. Dynamic and results-driven, with a strong background in leadership, customer service, and operational and financial management. Skilled in health and safety compliance, licensing adherence, staff training, stock and inventory control, and conflict resolution. Demonstrates excellent communication, time management, and team coordination, with added strengths in sales, marketing, and event planning. Proven success in customer-facing roles, including team leadership and general management, with a consistent focus on delivering an outstanding service and operational excellence. Passionate about creating exceptional guest experiences and fostering a positive, collaborative workplace culture. Supported by formal training in public services and hospitality supervision.
Overview
8
8
years of professional experience
Work History
Breakfast Team Member
Solent Hotel and Spa
01.2025 - Current
- Provided high-quality service during breakfast service, ensuring a welcoming and seamless experience for guests.
- Delivered exceptional service to customers by accurately taking orders and promptly serving food.
- Managed multiple tables simultaneously for efficient operation during peak hours.
- Maintained a clean, hygienic dining area for an enjoyable eating experience.
- Enhanced dining atmosphere by providing a friendly, attentive service.
- Cleaned up after guests promptly allowing quick turnover during busy hours.
- Supported housekeeping by helping to prepare and sort rooms.
- Demonstrated safe food handling standards at all times.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Pub Manager
The Fox and Hounds
06.2024 - 01.2025
- Led and managed all staff, ensuring excellent levels of service.
- Oversaw all daily operations, ensuring full compliance with food safety and licensing standards and health and safety regulations.
- Handled staff rotas, performance management and recruitment.
- Created a welcoming ambience through careful layout planning and décor choices.
- Dealt with any customer complaints effectively, restoring client trust and confidence.
- Trained new starters in pub policies and procedures for consistent service delivery.
- Managed supplier relationships, stock levels, and budgets to control costs and maximise venue profits.
- Promoted the venue through local marketing and events to increase footfall and engagement.
- Ensured overall smooth, efficient, and profitable operations.
Assistant Manager
The Cricketers Arms
03.2018 - 06.2024
- Managed shift rotas and ensured adequate staffing levels.
- Managed front-of-house and bar operations including staffing, stock control, and cellar management
- Maintained compliance with the National Sanitation Foundation and Environmental Health Officer standards.
- Handled daily cashing up and financial reconciliation.
- Handled customer complaints effectively, restoring trust in our brand.
- Supervising shifts, ensuring smooth service and operational efficiency.
- Cross-trained into the kitchen to help all teams work to the highest possible standard, whilst supporting team flexibility.
- Organised and executed charity events to engage with the local community.
- Ensured duty of care to all customers and staff, prioritising safety and well-being.
Retail Worker
Matalan
07.2017 - 03.2018
- Provided excellent customer service, assisting with purchases, and resolved any complaints efficiently to maintain customer satisfaction.
- Operated tills and handled cash, card payments, and refunds accurately.
- Maintained store presentation by restocking and organising displays, as well as managed inventory and took in store deliveries.
- Ensured adherence to health and safety regulations.
- Assisted customers with product selection, leading to improved customer satisfaction.
- Worked collaboratively with the team to meet sales targets.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Assisted with promotional campaigns and visual merchandising.
Education
Pearson BTEC Level 3 Extended Diploma - Public Services
Fareham College
01.2017 - 1 2019
GCSEs - undefined
Fareham Academy
01.2012 - 1 2017
Level 3 Food and Beverage Hospitality Supervisor - undefined
Skills
- Leadership and Team Management
- Customer Service
- Operational and Financial Management
- Health & Safety Compliance
- Stock & Inventory Control
- Staff Training & Development
- Licensing Compliance
- Problem Solving, Decision Making and Conflict Resolution
- Communication and Interpersonal Skills
- Time Management and multi-tasking
- Sales and Marketing
- Event Planning, Management and Promotion
References
Mr. Scott Parkes, Area Manager for Greene King Brewery, Hampshire, scottparkes@greeneking.co.uk
Timeline
Breakfast Team Member
Solent Hotel and Spa
01.2025 - Current
Pub Manager
The Fox and Hounds
06.2024 - 01.2025
Assistant Manager
The Cricketers Arms
03.2018 - 06.2024
Retail Worker
Matalan
07.2017 - 03.2018
Pearson BTEC Level 3 Extended Diploma - Public Services
Fareham College
01.2017 - 1 2019
GCSEs - undefined
Fareham Academy
01.2012 - 1 2017
Level 3 Food and Beverage Hospitality Supervisor - undefined
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