Summary
Overview
Work history
Education
Skills
Timeline
AccountManager

Lauren Jeffery

Upminster,Essex

Summary

My previous experience has always been in Customer Service Roles all within hospitality, sales, admin through my previous jobs.


Experienced non-medical Care Provider offering 1 1/2 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.


Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.



Overview

16
16
years of professional experience
8
8
years of post-secondary education

Work history

Home Carer

Haley's Home Support Services
Upminster, Havering
04.2022 - Current
  • Upheld safety and hygiene standards to reduce incidents and accidents.
  • Hoovered and tidied rooms with keen eye for detail.
  • Administered medication and kept comprehensive records.
  • Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
  • Transported and accompanied clients to appointments.
  • Picked up client shopping and prescriptions.
  • Cooked meals to meet diverse dietary requirements.
  • Assisted in daily personal care routines for improved patient wellbeing.

Administrative Assistant

Bex Plumbing & Heating Services
Upminster, Havering
10.2019 - 03.2022
  • Created email notifications and appointments.
  • Dealt with routine enquiries by telephone.
  • Typed and proofread documents.
  • Ordered office supplies and materials.
  • Handled scheduling of meetings and appointments.
  • Received, sorted and distributed incoming mail.

Home Maker

N/A
08.2010 - 10.2019

I was a stay at home parent for this period of time to bring up my 2 children.

Bar Team Member

The Yeoman Public House
Upminster, Essex
10.2007 - 08.2010
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Maintained bar stocks, replenishing daily as necessary.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Verified guest ID prior to serving liquor.

Education

NVQ Level 2 - Travel & Tourism

Havering Sixth Form College
Hornchurch
09.2000 - 07.2003

GCSEs -

The Albany School
Hornchurch
09.1995 - 07.2000

Skills

  • Accounting
  • Receptionist Duties
  • Hospitality
  • Personal care
  • Adult care
  • Respite care
  • Emotional support
  • Compassionate communication
  • Meal preparation
  • Administering medication
  • QuickBooks
  • Mail distribution
  • Professional and mature
  • Data entry
  • Diary management
  • Dedicated team player

Timeline

Home Carer

Haley's Home Support Services
04.2022 - Current

Administrative Assistant

Bex Plumbing & Heating Services
10.2019 - 03.2022

Home Maker

N/A
08.2010 - 10.2019

Bar Team Member

The Yeoman Public House
10.2007 - 08.2010

NVQ Level 2 - Travel & Tourism

Havering Sixth Form College
09.2000 - 07.2003

GCSEs -

The Albany School
09.1995 - 07.2000
Lauren Jeffery