Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Lauren Jeffers

Stalybridge,TAM

Summary

Dynamic and dedicated with a background at Tesco Superstore, excelling in customer service and team collaboration. Proven ability to enhance client engagement.

Skilled, dedicated and committed to animal welfare, ensuring optimal care and satisfaction in fast-paced environments. Ensuring the surgery is of a high standard of cleanliness. Adhering to protocols and restocking with sterile surgical equipment. With experience of managing reception, handling calls in an effective manner. Dependable and quick-learning team player with effective communication and organization skills.

Overview

6
6
years of professional experience

Work History

Customer Assistant

Tesco Superstore
09.2021 - Current
  • Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
  • Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
  • Supported promotional events by setting up displays and engaging customers in product demonstrations.
  • Communicated effectively with customers to address inquiries about products, services, or store policies.
  • Handled cash transactions accurately while adhering to company security protocols.
  • Assisted customers in locating desired items, ensuring a positive shopping experience.
  • Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
  • Collaborated with colleagues to ensure seamless customer service during high-traffic periods.
  • Participated in regular inventory checks, assisting with restocking merchandise as needed.
  • Streamlined the checkout process for faster transactions, enhancing overall customer experience.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.

Student Veterinary Nurse

Vets4Pets
09.2023 - 05.2024
  • Advanced clinic efficiency by preparing examination rooms with necessary equipment and supplies for scheduled appointments.
  • Administered medications according to veterinarian instructions, ensuring correct dosages were given at appropriate intervals for optimal treatment efficacy.
  • Provided exceptional customer service at reception desk, addressing client concerns professionally while displaying empathy toward their pets'' needs.
  • Promoted a safe and hygienic environment by adhering to strict sanitation protocols, reducing the risk of infection among patients.
  • Maintained clinic cleanliness and organization, contributing to an efficient workspace for veterinarians and support staff.
  • Enhanced client satisfaction by providing compassionate care to hospitalized patients, ensuring their comfort and wellbeing.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Collected and prepared specimens for laboratory testing.

Student Volunteer

Animal Trust
10.2021 - 05.2023
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
  • Demonstrated adaptability by quickly adjusting to changing circumstances or unforeseen challenges during volunteer events.
  • Maintained tidy and organized environment to comply with cleanliness standards.

Zoo Operative

Knowsley Safari Park
04.2019 - 04.2019
  • Kept cages, kennels, play yards, and grooming areas neat and clean.

Education

Bachelor of Science - Veterinary Science

Reese Heath University
Nantwich, United Kingdom
05-2028

High School Diploma -

Tameside College
Ashton-under-Lyne, United Kingdom
05-2023

High School Diploma -

St Damien's Roman Catholic School
Ashton-under-Lyne, United Kingdom
06-2021

Skills

  • Animal Health Management
  • Medication administration
  • Client Engagement
  • Animal welfare
  • Clinic sanitation
  • Customer service
  • Team collaboration
  • Time management
  • Active learning
  • Friendly and helpful
  • Strong communication and interpersonal skills
  • Adaptable and flexible
  • Attention to detail
  • Excellent written and verbal communication
  • Honest and dependable
  • Engaging with diverse customers
  • Reliable and responsible
  • Safety and cleanliness standards

Additional Information

Attributes:- I am a good communicator. I help others who may be struggling, taking into consideration those whom may have neurodiverse conditions. I am a team player and enjoy working as part of a team. I am eager to learn and put into practice those new techniques / skills
Always being self aware of the way in which I approach certain tasks, and conduct myself. I am a good time keeper, always on time.
I prioritize my tasks that need to be completed. I am a hard working individual having been in employment since the age of 16 years old, and whilst in employment I have completed my studies to pursue my dream job.

Timeline

Student Veterinary Nurse

Vets4Pets
09.2023 - 05.2024

Student Volunteer

Animal Trust
10.2021 - 05.2023

Customer Assistant

Tesco Superstore
09.2021 - Current

Zoo Operative

Knowsley Safari Park
04.2019 - 04.2019

Bachelor of Science - Veterinary Science

Reese Heath University

High School Diploma -

Tameside College

High School Diploma -

St Damien's Roman Catholic School
Lauren Jeffers