LAUREN JANE TAYLOR GARSIDE
Bicester,Oxfordshire
Summary
A motivated, adaptable, responsible individual with a strong record in a range of customer facing, fast paced retail roles. I strive to deliver a high quality of service at all times and have a desire for success – regularly meeting or exceeding my individual and team targets and volunteering to take on additional responsibilities leading to praise for my professionalism and managerial skills. My friendly nature means I am a good team player, a positive role model for others and can also confidently use my initiative whilst working on independent tasks efficiently and successfully. My strengths lie within ladies retail fashion, creativity, merchandising, always paying close attention to the larger picture of a successful business, from strategy to tactics.
Overview
7
7
years of professional experience
Work history
Assistant Manager - Acting Store Manager
House of CB
09.2024 - 01.2026
- Accountable for store VM
- Health and Safety compliance
- Recruitment and Staff Retention
- Stock Movement
- Profit Protection
- Payroll
- Store Rotas
- Delivery of Company Targets
- Manchester BIDs and Manchester Arndale MARAs Award Nominee
- Stocktake
- Being part of the management team I have been able to adapt to different ways of managing while also applying my own reactive skills when making decisions to develop business opportunities. Highly confident with my understanding of current trends, VM, HR, H&S, customer dynamics, company targets, figures and KPIs, has allowed identification of strengths and weakness and plans for future improvements. Recognising team talent and development and encouraging a positive, hard working, dedicated team dynamic is a huge motivator as a manager. Acting on feedback and relaying important information allows for store and team organisation while consistently keeping in line with company standards.
- Fostered a positive work environment through effective leadership and team-building activities.
- Handled customer complaints effectively, restoring trust in our brand.
Supervisor
House of CB
Manchester
09.2023 - 09.2024
- Team Leadership
- Customer Complaints
- Team Talent and Areas for Development
- Customer Experience
- Store Sales
- Product knowledge
- Cash Handling
- Opening and Closing Of Store
- Management Support to Westfield Location
- Fostered a positive work culture to boost employee morale.
- Implemented company policies effectively, maintained high standards of service delivery.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
Sales Associate
Bicester Village
Bicester, Oxfordshire
09.2018 - 09.2023
- Working within Bicester Village Retail Outlet, for brands such as Stella McCartney, Fendi, Brioni, Calvin Klein and Lacoste has given me significant experience in high end luxury retail.
- As a sales assistant I successfully contributed to store and individual sales targets through my interactions with customers and strong customer service skill set. My outstanding customer service and tenacity for customer interaction has prevented loss /theft of goods and service was frequently recognised from Store management and Bicester Village senior management.
- The success of the store at the forefront of my mind observing management and leadership styles meant I gained a huge insight into what makes a business successful and how one should overcome challenges faced in fast paced environments.
- Maintained tidy sales floor to enhance shopping experience.
Sales Associate
Gym + Coffee Liverpool One
Liverpool
09.2021 - 01.2023
- Recruited as part of the original team to launch the Liverpool One flagship Store and retained a part time contract whilst completing my University degree. Displaying a range of customer service roles with focus on improving knowledge of the brand in Liverpool.
- Having strengths within the job role meant I was selected to peer review the Manchester Store whose performance was not in line with Liverpool’s. Presented my findings and ideas on improvements to company regional director and was also chosen to represent the Company at Great North Run supporting a local charity event and maximising opportunities for further sales.
- I performed a mentoring role with recently recruited, less experienced staff expanding their brand knowledge and customer service skills highlighting strengths in communication and managing skills.
- Gym Plus Coffee allowed me to take on responsibilities, be open to opportunities, succeed in my role and gain an insight into the development of smaller businesses.
- Boosted store reputation with excellent customer service skills.
Sales Associate
Tesco Superstore
06.2020 - 08.2020
- During the COVID-19 pandemic I took the initiative to gain temporary employment to support the community working in the Tesco Dotcom department.
- I demonstrated flexibility offering to do overtime, covering the tills and adapting to the supermarket environment in unforeseen circumstances. I felt a sense of pride working during such unprecedented times and doing what I could to help others while gaining more customer service experience.
- Boosted store reputation with excellent customer service skills.
- Collaborated with team members for efficient store operations.
- Upheld company policies whilst interacting with customers and colleagues.
Education
Secondary School - English and Maths
The Cooper School
Oxfordshire 01.2013 - 1 2020
BSc Sports Science and Exercise - Anatomy and Physiology, Sport Psychology, Sport Nutrition, Strength and Conditioning
Liverpool John Moores
01.2020 - 1 2023
Skills
- Customer Relationships
- Leadership
- Customer Satisfaction
- Time Managment
- Visual Merchandising
- Floor Plans
- Strong Communication
- Customer Dynamics & Trends
- Problem Solving
- Team Development
- Policy & Procedure
- Mental Health Ambassador
- Performer at Disney Land Paris
- County Athletics Representative
- Influential networking
- Communication excellence
- Proactive initiative taker
- Retail operations understanding
- Customer relationship building
- IT Proficiency
References
References available upon request.
Timeline
Assistant Manager - Acting Store Manager
House of CB
09.2024 - 01.2026
Supervisor
House of CB
09.2023 - 09.2024
Sales Associate
Gym + Coffee Liverpool One
09.2021 - 01.2023
Sales Associate
Tesco Superstore
06.2020 - 08.2020
BSc Sports Science and Exercise - Anatomy and Physiology, Sport Psychology, Sport Nutrition, Strength and Conditioning
Liverpool John Moores
01.2020 - 1 2023
Sales Associate
Bicester Village
09.2018 - 09.2023
Secondary School - English and Maths
The Cooper School
01.2013 - 1 2020