Lauren Hook
Newmarket,Suffolk
Summary
Dedicated professional with experience in customer service, cash handling, and telephone correspondence. Demonstrated ability to manage a heavy workload alongside studying for a degree in the Arts and Humanities, and am committed to delivering exceptional service and enhancing guest experiences while pursuing opportunities for career advancement in the retail or hospitality industry.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Holiday Park Assistant
Top 10 Holiday Parks New Zealand
Hanmer Springs, New Zealand
08.2024 - 06.2025
- Provided exceptional customer service to guests at reception, coordinating check-ins, addressing inquiries and resolving issues.
- Collaborated with fellow team members to maintain the cleanliness and organisation of communal areas and private rooms, training new staff on park standards whenever needed.
- Worked independently to manage park activities when needed, ensuring the smooth running of the mini golf and adventure maze.
Retail Customer Service Assistant, Nights.
BP M&S
Newmarket, Suffolk
09.2023 - 03.2024
- Collaborated with team members to restock shelves, maintain store cleanliness and safety, operate the till efficiently and respond to customer queries and complaints to enhance the customers' shopping experience, forwarding any prevailing issues on to management on their arrival back in store.
- Operated coffee machines and oven equipment while following all safety and food hygiene protocols, to provide high-quality hot food and beverages to customers.
- Took ambient and frozen deliveries independently regularly whenever needed, adhering to all quality checks and safe manual handling procedures.
Customer Service Assistant
BP M&S
Newmarket, Suffolk
01.2023 - 09.2023
- Assisted customers both on the shop floor and in processing transactions at the till to provide a positive and friendly shopping experience for all customers, and established a rapport with regulars.
- Communicated effectively with team members to ensure smooth operations and maintain high standards of service during peak rush hours in-store.
- Adhered to all relevant food hygiene and safety protocols while independently running the Wild Bean Cafe whenever needed, working with coffee machines, ovens, hot counters and fridges.
Education
Bachelor of Arts - Arts and Humanities: Philosophy specialism
The Open University
Milton Keynes 09/2023 -
A-Levels -
Long Road Sixth Form College
Cambridge 09/2020 - 07/2022
GCSEs -
Soham Village College
Soham 09/2015 - 03/2020
Skills
- Customer Service
- Cash handling
- Email correspondence
- Telephone operation
- Hospitality standards
Certification
- 120hr TEFL certificate, a month spent volunteering at an NGO in Delhi, India.
- UK Manual Driving License.
Affiliations
- Travel
- Reading and writing
- Hiking
Timeline
Holiday Park Assistant
Top 10 Holiday Parks New Zealand
08.2024 - 06.2025
Retail Customer Service Assistant, Nights.
BP M&S
09.2023 - 03.2024
Customer Service Assistant
BP M&S
01.2023 - 09.2023
Bachelor of Arts - Arts and Humanities: Philosophy specialism
The Open University
09/2023 -
A-Levels -
Long Road Sixth Form College
09/2020 - 07/2022
GCSEs -
Soham Village College
09/2015 - 03/2020
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