Summary
Overview
Work history
Education
Skills
Timeline
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Lauren Honeyman

Cardenden,Fife

Summary

Enthusiastic and customer-focused professional with over 7 years of experience in retail, automotive front-of-house, and administrative roles. Proven ability to deliver outstanding service, manage customer expectations, and coordinate efficiently with workshop and sales teams. Strong communicator with a solid understanding of dealership operations and a passion for the motor industry. Now seeking to grow within a Service Advisor role where I can combine my interpersonal skills and industry experience to enhance customer satisfaction and garage efficiency.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Sales administrator

John Clark Volkswagen
Kirkcaldy, Fife
08.2021 - Current
  • Streamlined operations through effective collaboration with sales team to enhance productivity.
  • Managed administrative tasks for vehicle sales, including registration, stock purchasing, and invoicing.
  • Maintained accurate customer relationship management records in Pinnacle for audit preparedness.
  • Consistently delivered tasks within tight deadlines.
  • Conducted monthly stock audits across three sites and two vehicle compounds.
  • Supported team by demonstrating respect and willingness to help.

Showroom Host

John Clark Volkswagen
Dunfermline, Fife
01.2020 - 08.2021
  • Offered refreshments to customers fostering a hospitable atmosphere within the showroom.
  • Managed administrative tasks efficiently to support daily operations.
  • Managed telephone lines efficiently directing calls appropriately and taking messages when necessary.
  • Liaised between sales staff and customers for streamlined communication process.
  • Maintained high standards of cleanliness throughout the showroom enhancing overall appearance.
  • Handled banking transactions, maintaining accuracy at all times.

Sales Assistant

Debenhams
Dunfermline/Kirkcaldy , Fife
08.2018 - 12.2019
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Improved customer service by efficiently handling queries and complaints.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Handled cash and card transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Built strong relationships with regular customers for repeat business.

Education

SVQ Level 5 -

Kinross High School
Perth & Kinross
08.2014 - 08.2018

Skills

  • Customer service and complaint resolution
  • Automotive dealership expertise
  • Administrative support and documentation
  • Verbal and written communication
  • Sales process knowledge
  • Time management and organization
  • CRM software proficiency
  • Excel spreadsheet expertise

Timeline

Sales administrator

John Clark Volkswagen
08.2021 - Current

Showroom Host

John Clark Volkswagen
01.2020 - 08.2021

Sales Assistant

Debenhams
08.2018 - 12.2019

SVQ Level 5 -

Kinross High School
08.2014 - 08.2018

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Lauren Honeyman