Lauren Honeyman
Cardenden,Fife
Summary
Enthusiastic and customer-focused professional with over 7 years of experience in retail, automotive front-of-house, and administrative roles. Proven ability to deliver outstanding service, manage customer expectations, and coordinate efficiently with workshop and sales teams. Strong communicator with a solid understanding of dealership operations and a passion for the motor industry. Now seeking to grow within a Service Advisor role where I can combine my interpersonal skills and industry experience to enhance customer satisfaction and garage efficiency.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Sales administrator
John Clark Volkswagen
Kirkcaldy, Fife
2021.08 - Current
- Streamlined operations through effective collaboration with sales team to enhance productivity.
- Managed administrative tasks for vehicle sales, including registration, stock purchasing, and invoicing.
- Maintained accurate customer relationship management records in Pinnacle for audit preparedness.
- Consistently delivered tasks within tight deadlines.
- Conducted monthly stock audits across three sites and two vehicle compounds.
- Supported team by demonstrating respect and willingness to help.
Showroom Host
John Clark Volkswagen
Dunfermline, Fife
2020.01 - 2021.08
- Offered refreshments to customers fostering a hospitable atmosphere within the showroom.
- Managed administrative tasks efficiently to support daily operations.
- Managed telephone lines efficiently directing calls appropriately and taking messages when necessary.
- Liaised between sales staff and customers for streamlined communication process.
- Maintained high standards of cleanliness throughout the showroom enhancing overall appearance.
- Handled banking transactions, maintaining accuracy at all times.
Sales Assistant
Debenhams
Dunfermline/Kirkcaldy , Fife
2018.08 - 2019.12
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Managed till operations smoothly, reducing waiting time for customers.
- Improved customer service by efficiently handling queries and complaints.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Handled cash and card transactions swiftly, ensuring accurate accounting at the end of each shift.
- Built strong relationships with regular customers for repeat business.
Education
SVQ Level 5 -
Kinross High School
Perth & Kinross 2014.08 - 2018.08
Skills
- Customer service and complaint resolution
- Automotive dealership expertise
- Administrative support and documentation
- Verbal and written communication
- Sales process knowledge
- Time management and organization
- CRM software proficiency
- Excel spreadsheet expertise
Timeline
Sales administrator
John Clark Volkswagen
2021.08 - Current
Showroom Host
John Clark Volkswagen
2020.01 - 2021.08
Sales Assistant
Debenhams
2018.08 - 2019.12
SVQ Level 5 -
Kinross High School
2014.08 - 2018.08