Summary
Overview
Work history
Education
Skills
Qualifications
Timeline
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Lauren Holmes

Southampton,Hampshire

Summary

Productive and proactive Street Works Officer with 20+ years experience in Highways and the Local Authority Sector. Successful at managing multiple priorities with a positive attitude.

Diligent and proactive individual with strong foundation in problem-solving and communication. Demonstrates excellent organisational and interpersonal skills, along with ability to adapt quickly to new environments.

Overview

23
23
years of professional experience

Work history

Street Works Officer/Highway Assurance Officer

Balfour Beatty
Southampton, Hampshire
01.2017 - Current
  • Monthly, Quarterly and Annual reporting for the Southampton Permit Scheme
  • Liaise with Utilities and Promoters on permitting and NRSWA Legislation
  • Identify and manage Green Claims and Recoverable works
  • Manage and process S81s/S58s and other relevant Licences
  • Identifying continuous improvement opportunities by Process Mapping and Procedure writing
  • Liaise with SCC Events team and process TTRO's for events
  • Working with our colleagues at SCC to support the rollout of new initiatives such as 'School Streets'
  • Line Management of our Street Works Business Graduate

Performance Analyst

Balfour Beatty
Southampton, Hampshire
10.2010 - 12.2016
  • Monthly, Quarterly and annual reporting on the Contracts KPI and PI performance measures.
  • Providing continuous improvement support to all BBLP Contracts
  • Assisting with new Highway Contract mobilisations
  • Liaising with senior management and client teams to improve performance and best practice
  • Assisting the Service Development lead with Confirm support, maintenance and reporting
  • Reviewing procedures and process mapping to ensure works are streamlined and fit for purpose

Service Development Officer

Southampton City Council
Southampton , Hampshire
01.2007 - 09.2010
  • Performance Management for the Highway Service
  • Benchmarking against other local Authorities

Business Support Assistant

Southampton City Council
Southampton, Hampshire
09.2002 - 08.2007
  • Data collection for public liability claims
  • Reactive works planning and c2 notices
  • Maintaining the Works Management system
  • Supporting the NRSWA Team
  • Vehicle crossing applications


Education

HNC in Business Management Year 1 -

Southampton Solent University
Southampton
2005

9 GCSEs -

Millbrook community School
Southampton
1998

Skills

  • Good Knowledge of relevant Network Management legislation, such as The New Roads & Street Works Act 1991, The Traffic Management Act 2004 and Highways Act 1980
  • Strong interpersonal and communication skills and experience of liaising with internal colleagues of all levels and external stakeholders
  • I have achieved 'Super User' status in the use of Confirm the Highway Management System
  • Proficient in Word, Excel and other dedicated Network Management systems such as Street Manager, OneNetwork and Esdal
  • Analytical, proactive and a champion of continuous improvement
  • Organised and self motivated
  • Ability to prioritise work
  • Ability to analyse information and resolve problems
  • Management and mentoring experience, Supporting Graduates and Apprentices in the business

Qualifications

ILM Level 3 Award in Leadership and Management - October 2024

EUSR Utility Excavations Category 1 Locate Utility Services - July 2024

SMSTS - December 2023

NRSWA Supervisor - October 2023

Lantra 12 D (M7) - April 2023


Timeline

Street Works Officer/Highway Assurance Officer

Balfour Beatty
01.2017 - Current

Performance Analyst

Balfour Beatty
10.2010 - 12.2016

Service Development Officer

Southampton City Council
01.2007 - 09.2010

Business Support Assistant

Southampton City Council
09.2002 - 08.2007

HNC in Business Management Year 1 -

Southampton Solent University

9 GCSEs -

Millbrook community School

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Lauren Holmes