Lauren Hole

In my role as Head of Operations (Venue Manager) at Oldwalls Gower, I have seamlessly integrated my expertise and experience as HR Manager into my responsibilities

As Venue Manager, I have effectively taken on the key duties typically known as a General Manager, overseeing the operations of a multimillion-pound business with an annual turnover of over £2 million

• I have successfully embraced dual responsibilities, acting as both Venue & Operations Manager and HR & Payroll Manager. This dual role has involved not only managing daily operations but also ensuring that financial performance consistently aligns with or surpasses forecasted projections
• Managing multiple roles within the organisation has enhanced my adaptability and leadership skills
• I have overseen teams of 70-100+ employees, balancing diverse responsibilities while ensuring the seamless functioning of all departments
• Additionally, I have facilitated the successful execution of events hosting 100-250+ guests, ensuring exceptional quality and client satisfaction

Key achievements include:

• Recruiting and managing senior staff with a focus on driving performance and achieving clear results
• Developing strategic operational initiatives that contributed to sustained business growth
• Maintaining an agile, responsive organisation by monitoring industry trends, refining budgets, and adjusting marketing strategies
• Implementing rigorous financial controls that significantly enhanced overall profitability

• Designed and implemented HR programs to enhance employee performance and boost business efficiency
• Developed career progression plans to promote employee growth, satisfaction, and retention
• Led restructuring initiatives to improve departmental productivity and streamline operations
• Optimised recruitment processes to secure high-quality hires and improve overall talent acquisition
• Implemented succession planning strategies to ensure future leadership stability and business continuity
• Created and maintained the employee handbook, outlining company policies, procedures, and values
• Introduced and executed successful retention strategies, including improved on-boarding and exit interview processes
• Streamlined HR operations to enhance organisational performance and effectiveness

• Oversee daily operations to maintain high productivity and operational efficiency
• Produced detailed reports outlining project progress, outcomes, and recommendations
• Handled logistics and operational processes to optimise workflows and achieve efficiencies
• Negotiated with directors and trade unions to resolve pay and contract disputes effectively
• Ensured all company policies complied with current employment legislation and best practices
• Collaborated with HR teams to identify innovative strategies for attracting and retaining top talent
• Provided expert advice to managers on disciplinary procedures and employee issue resolution

• Conducted training sessions for junior staff, boosting team productivity and knowledge
• Carried out workforce planning and benchmarking to align staffing with company needs
• Provided administrative support to the accounting department as required
• Promptly resolved payroll issues, minimising disruptions for employees
• Developed succession plans and promotion pathways for staff, enhancing career progression opportunities

• Reconciled cash and credit card transactions to maintain accurate records
• Developed menus with strict cost controls to maximise restaurant profits
• Conducted routine safety checks to adhere to health and safety regulations in premises
• Calculated daily takings, ensuring accurate financial records were kept for auditing purposes