Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Lauren Holbrow

Stroud,Gloucestershire

Summary

Dedicated professional with expertise in site inspections and sub-contractor supervision, ensuring adherence to health and safety standards. Skilled in efficient communication and stakeholder engagement, with a strong focus on process improvement and environmental policy interpretation. Committed to enhancing operational efficiency while maintaining a safe and compliant work environment.

Overview

11
11
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work history

Environmental Contracts Officer

Stroud District Council
Stroud, Gloucestershire
09.2022 - Current
  • Respond to time-sensitive queries and complaints quickly for fast resolution.
  • Carry out regular inspections to ensure that Ubico carry out collections and other duties as per the contractual agreement.
  • Build and maintain strong working relationships with third party stakeholders and organisations.
  • Manage administrative duties and issue invoices for burial services.
  • Provided technical advice on appropriate methods of disposal or recycling, reducing harmful impacts on the environment.

Business Support Officer (Community Services)

Stroud District Council
Stroud, Gloucestershire
06.2018 - 09.2022
  • Managed inventory of office supplies, avoiding any shortages or excesses.
  • Organised meetings, took meeting minutes and completed follow-up actions.
  • Responded proactively to changing demands to provide flexible, reactive business support.
  • Enhanced office productivity by coordinating and streamlining administrative procedures.
  • Facilitated streamlined operations through effective delegation of tasks across the team.
  • Maintained efficient record keeping for easy reference and retrieval of information.

Business Support Assistant -Community & Facilities

Stroud District Council
Stroud, Gloucestershire
04.2017 - 06.2018
  • Improved office efficiency by organising filing systems.
  • Provided excellent service with attention to detail in document preparation.
  • Maintained high customer satisfaction with timely response to enquiries.
  • Contributed to smoother workflows with effective calendar management skills.
  • Sourced and ordered office supplies within allocated budget.

Business Administration Apprentice

Stroud District Council
Stroud, Gloucestershire
11.2014 - 04.2017
  • Processed invoices for timely payments.
  • Facilitated staff training sessions resulting in increased skill set among employees.
  • Handled sensitive information with discretion to maintain privacy.
  • Drafted letters and emails, facilitating prompt communication.
  • Updated database regularly to ensure accurate records.
  • Attended career fairs as a representative of the company, boosted brand image.
  • Oversaw HR-related documentation, ensuring correct storage and accessibility when required.

Education

NVQ Level 3 - Business Administration

SGS College
Stroud
01.2016 - 04.2017

NVQ Level 2 - Business Administration

SGS College
Stroud, Gloucestershire
11.2014 - 12.2015

A-Levels -

Cirencester College
Cirencester, Gloucestershire
09.2012 - 07.2014

GCSEs -

Thomas Keble School
Eastcombe, Stroud
09.2007 - 07.2012

Skills

  • Site Inspections
  • Sub-contractor supervision
  • Efficient communication
  • Process Improvement
  • Health and safety consciousness
  • Communication with stakeholders
  • Environmental policy interpretation

Certification

Since joining the Environmental Services Team within Community Services I have gained qualifications and training including:
- IOSH Managing Safely
- Legal and Practical Management of Cemeteries (ICCM)
- RPII Routine and Operational Inspection Training
- CIWM Waste Legislation Essentials Course


I have also completed multiple internal training courses at SDC including but not limited to:

- Safeguarding Adults and Children Level 1 and 2

- GDPR

- Compliments and Complaints Training

- Freedom of Information Training

- Emergency Planning Training

Timeline

Environmental Contracts Officer

Stroud District Council
09.2022 - Current

Business Support Officer (Community Services)

Stroud District Council
06.2018 - 09.2022

Business Support Assistant -Community & Facilities

Stroud District Council
04.2017 - 06.2018

NVQ Level 3 - Business Administration

SGS College
01.2016 - 04.2017

Business Administration Apprentice

Stroud District Council
11.2014 - 04.2017

NVQ Level 2 - Business Administration

SGS College
11.2014 - 12.2015

A-Levels -

Cirencester College
09.2012 - 07.2014

GCSEs -

Thomas Keble School
09.2007 - 07.2012

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Lauren Holbrow