Lauren Grant
Leek,UK
Summary
Results-driven professional specialising in customer service, client relationship management, and remote administration. Skilled in CRM systems, financial administration, and process improvement, enhancing workflows and resolving complex challenges. Experienced in team leadership and training, effectively managing communications and operational tasks to optimise efficiency.
Overview
5
5
years of professional experience
Work history
Customer support agent
AXA Insurance
Remote
2025.10 - 2026.06
- Delivered professional and friendly customer service to clients via telephone, email, and online channels.
- Handled customer enquiries efficiently, resolving issues in a timely manner while maintaining a high standard of service.
- Updated and maintained customer records accurately, ensuring compliance and attention to detail at all times.
- Liaised with multiple departments to coordinate solutions and provide a seamless customer experience.
Accounts Assistant (Temp 2 Week Contract)
Safeguard Europe
Horsham
2025.10 - 2025.10
- Processed invoices, reconciled payments, and supported daily financial reporting.
Account Manager
Perfect Group (Nationwide) Ltd
Southwater
2024.05 - 2025.10
- Managed client portfolios within the insurance sector, providing tailored solutions and maintaining long-term relationships.
- Handle sensitive information with accuracy and professionalism, ensuring compliance and confidentiality.
- Support business growth by identifying client needs and improving service delivery.
Accounts Assistant / Receptionist
Duncan Reeds Ltd
Billingshurst
2023.09 - 2024.05
- Processed invoices, reconciled payments, and supported daily financial reporting.
- Managed reception duties, calls, and client correspondence to maintain smooth office operations.
- Improved internal data accuracy and streamlined administrative workflows.
Operations Team Leader
Homebase
Horsham
2022.05 - 2023.09
- Led a team of 5 in a high-volume retail environment, improving customer service scores and operational efficiency.
- Managed daily store operations, inventory tracking, and compliance tasks.
- Trained and mentored new team members, fostering collaboration and accountability.
Design Consultant
Homebase
Horsham
2021.03 - 2022.05
- Designed custom kitchens and bathrooms using CAD software and precise measurements to meet client needs.
- Generated detailed quotes, ensuring client satisfaction and driving repeat business.
Education
AS Level - Photography
College of Richard Collyer
Horsham, West SussexSkills
- Customer Service & Client Relationship Management
- CRM systems
- Email, Calendar & Workflow Management
- Remote Administration & Data Entry
- Financial Admin (Accounts Payable/Receivable)
- Process Improvement & Problem Solving
- Team Leadership & Training
- Creative Design & Illustration (Watercolour, Copic Markers, CAD)
ADDITIONAL INFO
English
Native
Portuguese
Intermediate
ADDITIONAL INFO
- Creative Work: Building a children’s illustration portfolio inspired by travels in Portugal.
- Tools: Microsoft Office (Excel, Word, PowerPoint), CRM Systems, CAD Software, Google Workspace, Xero, Sage, Odoo.
Affiliations
- Art, Gardening and anything creative!
Accomplishments
I receieved Employee of the Year 2024 at Perfect Group.
References
References available upon request.
Timeline
Customer support agent
AXA Insurance
2025.10 - 2026.06
Accounts Assistant (Temp 2 Week Contract)
Safeguard Europe
2025.10 - 2025.10
Account Manager
Perfect Group (Nationwide) Ltd
2024.05 - 2025.10
Accounts Assistant / Receptionist
Duncan Reeds Ltd
2023.09 - 2024.05
Operations Team Leader
Homebase
2022.05 - 2023.09
Design Consultant
Homebase
2021.03 - 2022.05
AS Level - Photography
College of Richard Collyer