LAUREN FORWARD
Port Talbot,Neath Port Talbot
Summary
Versatile professional with a strong foundation in Civil Engineering, complemented by experience in construction, customer service, and teamwork. Proficient in Microsoft Office, CAD, and Revit, with proven abilities in problem-solving and communication. Actively seeking to leverage technical skills and practical knowledge in civil engineering or project management roles, as well as gain more construction site experience.
Overview
2026
2026
years of professional experience
6064
6064
years of post-secondary education
Work history
Construction Work Experience
CJ Construction
Port Talbot, Neath Port Talbot
- Shadowed Site Manager, gaining insight into pre-construction planning and on-site coordination.
- Assisted with reviewing drawings, identifying discrepancies, and preparing pre-construction documents.
- Observed programme planning meetings and learned how construction sequences are developed.
- Communicated with subcontractors and gained understanding of key stakeholder roles and site operations.
Customer Service Advisor
Tredz Bikes
Swansea, City and County of Swansea
07.2024 - 07.2025
- Delivered high-quality customer support via phone and email, resolving order, delivery and warranty issues.
- Managed multiple enquiries while maintaining accuracy, professionalism and strong communication.
- Coordinated with technical, courier and admin teams to ensure efficient problem resolution.
- Handled administrative tasks including inbox management and record-keeping.
- Frequently requested to support other departments (Returns, Admin/Courier, Outbound) due to reliability and strong performance.
Hospitality & Events Team Member
Multiple Venues
, South Wales
01.2018 - 01.2025
- Delivered high-quality food and beverage service across pubs, restaurants, large-scale events, VIP hospitality boxes, and 5-star wedding venues.
- Supported the delivery of time-critical events within strict schedules, health & safety standards, and operational procedures.
- Provided personalised service at Principality Stadium (Autumn Nations 2023); requested back to the same hospitality box due to excellent guest feedback.
- Worked closely with supervisors and multidisciplinary teams to ensure smooth service delivery, handovers, and issue resolution.
- Managed multiple priorities under pressure while maintaining professionalism, accuracy, and high service standards.
Warehouse Operative
Tredz
Swansea, City and County of Swansea
07.2021 - 09.2021
- Accurately picked and packed products to tight deadlines, ensuring customer satisfaction.
- Used internal IT systems to record activity and maintain stock accuracy.
Crew Member
McDonald's
Baglan, Neath Port Talbot
09.2018 - 11.2020
- Worked as part of a fast-paced, highly structured team.
- Delivered consistently high standards of food safety, quality, and cleanliness.
Personal Shopper
Tesco Extra
Swansea, City and County of Swansea
04.2020 - 08.2020
- Accurately fulfilled 700–1000 customer orders per shift.
- Enforced health & safety and COVID-19 compliance procedures.
- Provided excellent customer service and product knowledge to customers.
Administrative Assistant
Swansea Trade Sales
01.2018 - 09.2018
- Completed invoicing, spreadsheet updates, filing, and general admin tasks.
- Demonstrated accuracy and attention to detail in office-based tasks.
Education
BEng - Civil Engineering
Cardiff University
Cardiff September 2020 - 07.2024
A-Levels -
Ysgol Gyfun Ystalyfera & NPT College
Neath Port Talbot September 2018 - 03.2020
GCSEs -
Ysgol Gyfun Ystalyfera
Swansea, City and County of Swansea September 2012 - 06.2018
Skills
- IT Literacy (Microsoft Office, CAD; Revit)
- Teamwork & Communication
- Problem Solving
- Customer Service Excellence
- Reliability
- Adaptability & quick learning
- Ability to work under pressure
- Conflict Resolution
- Ability to Work Under Pressure
- Bilingual: English, Welsh
- Full UK Driving Licence
ACHIEVEMENTS
- Duke of Edinburgh Bronze Award
- Wales U14-U18 Girls Basketball Squad
- County & Welsh Development U16
- Swansea “Art Squad” member
- Swansea Engineering Summer School
Timeline
Customer Service Advisor
Tredz Bikes
07.2024 - 07.2025
Warehouse Operative
Tredz
07.2021 - 09.2021
Personal Shopper
Tesco Extra
04.2020 - 08.2020
Crew Member
McDonald's
09.2018 - 11.2020
Hospitality & Events Team Member
Multiple Venues
01.2018 - 01.2025
Administrative Assistant
Swansea Trade Sales
01.2018 - 09.2018
Construction Work Experience
CJ Construction
BEng - Civil Engineering
Cardiff University
September 2020 - 07.2024
A-Levels -
Ysgol Gyfun Ystalyfera & NPT College
September 2018 - 03.2020
GCSEs -
Ysgol Gyfun Ystalyfera
September 2012 - 06.2018