Lauren Elder

• Researching and promoting diversity initiatives, creating PowerPoints and sharing findings with staff in team meetings.
• Building and maintaining positive relationships with colleagues.
• Liaising with stakeholders in encouraging equality, diversity and inclusion programs within the organisation.
• Developing strong relationships with our Colleague Networks, working closely with them to ensure fair treatment is administered throughout the Council sectors.
• Updating Colleague Network web pages to keep members up to date on events and upcoming important dates.
• Collaborating with the Communications team to create a monthly comms plan for recognised dates (e.g., International Women's Day, Carers week).
• Writing internal communications for the Council's web page 'NewsBeat', ensuring they follow house-style writing and were grammatically accurate.
• Handling diary management to organise online and in-person meetings between Executives and Lead Consultants.
• Taking minutes in meetings and organising them into monthly action plans for antendees.

• Maintained precise, detailed staff and company records for thorough reference.
• Guided new starters through onboarding process.
• Managed job postings across major recruitment platforms.
• Crafted offer letters, contracts and new starter paperwork in preparation for hirees.
• Liaised with internal hiring managers to circulate candidates' details.
• Requested and contacted candidate references to help hire right people for jobs.
• Assessed new staff eligibility through rigorous reference and right-to-work checks.

Barista (2013, 2017-2023)

• Developed and maintaned relationships with staff members, working well within the team.
• Worked in high-pressure roles, such as the coffee machine and Till, provided me with key critical thinking skills to serve customers efficiently.
• Crafted coffees to Costa brand standard, which equipped me with necessary organisational skills.

Barista Maestro (2014-2015), Assistant Manager (2015-2017)

• Created an action plan that resulted in our team passing a previously failed audit. This resulted in our highest-ever financial audit pass.

• Worked well to support my team and handle customer issues or complaints, such as quality issues and rectifying financial mistakes, as well as setting daily targets for team members.

• Assisted the store manager with disciplinary proceedings as a note-taker and I am familiar with carrying out disciplinary procedures.

• Carried out administrative duties to ensure confidential information was stored securely.

• Carried out relevant health and safety checks in store, ensuring fire exits were cleared and team members on shift were aware of correct fire safety procedures.

• Interviewed potential candidates and have experience ensuring all relevant documents such as right-to-work and work visas are all up to date.

• Organised and judged the area heat of Barista of the Year 2016 in my store. This involved hosting 10 baristas from stores across the area (Inverness, Aberdeen, Morayshire), and their supporters.

• I was responsible for introducing each barista, engaging the audience of 20-30, and judging the brand-standard coffees produced.

• I was promoted twice in 2 years which demonstrates my willingness to learn and professional attitude.