Lauren Dowling
Summary
Enthusiastic and detail-oriented professional with experience in bookkeeping, sales leadership and customer relations across both office and hospitality settings. Proven ability to manage financial record accurately, lead teams affectively and maintain strong customer and agent relationships. Highly adaptable, with a positive attitude and a drive to exceed expectations.
Overview
6
6
years of professional experience
Work history
Bookkeeper
Mark Warner
Tignes, France
11.2024 - 04.2025
- Managed daily financial records for a chalet hotel ensuring accuracy and timely reporting
- Tracked all on-site cash flow, including incoming revenue and outgoing expenses
- Maintained accurate daily entries for deliveries and returns (e.g. food, wine, office supplies)
- Ensured all financial data was well-organised and audit-ready
- Supported reception duties by assisting guests face-to-face with queries, payments, and check-ins
Sales Team Leader
Mark Warner
Hammersmith, London
06.2021 - 11.2024
- Built and maintained strong relationships with travel agents to drive sales performance
- Delivered engaging training to new hires with tailored onboarding materials
- Provided pre- and post-sale customer support, encouraging repeat bookings
- Represented the company on yearly resort trips to remain up to date with products and services
- Presented weekly performance reports on agent sales and growth metrics
- Handled escalated customer concerns with professionalism and efficiency
Tennis Coach
Paddington Sports Club
Paddington, London
01.2019 - 04.2020
- Delivered tennis coaching sessions for all ages, from toddlers to high-profile adult clients
- Designed and implemented lesson plans to meet diverse skill levels and goals
- Maintained a positive, encouraging environment to support player development
- Collaborated with other coaches to manage scheduling and club operations
Education
GCSEs -
Oxford Home Schooling
Level 3 Tennis Coach -
Lawn Tennis Association
AAT Level 2 in Bookkeeping & Accounting -
E-Careers
Skills
- Financial record keeping & bookkeeping
- Sales & client relationship management
- Team leadership & staff training
- Organisational and time management skills
- Confident communicator
- Hardworking, adaptable and solution-focused
- Motivated team player with a positive attitude
- Quick to learn new systems and tools
Timeline
Bookkeeper
Mark Warner
11.2024 - 04.2025
Sales Team Leader
Mark Warner
06.2021 - 11.2024
Tennis Coach
Paddington Sports Club
01.2019 - 04.2020
GCSEs -
Oxford Home Schooling
Level 3 Tennis Coach -
Lawn Tennis Association
AAT Level 2 in Bookkeeping & Accounting -
E-Careers
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