Lauren Coulson
Helensburgh ,Argyll and bute
Summary
Highly organised professional with a strong emphasis on discretion and confidentiality. Demonstrates excellent telephone skills and attention to detail, supported by basic computer skills and proficiency in reporting and documentation. Committed to maintaining high standards of organisation.
Overview
15
15
years of professional experience
Work history
Admin Assistant
Carers Direct
Helensburgh , Argyll and Bute
2025.03 - Current
- Managed front desk duties to ensure smooth operation of reception area.
- Improved customer satisfaction through prompt response to email and phone queries.
- Interacted professionally with clients providing excellent service at all times.
- Facilitated internal communication.
- Updated company databases by inputting new employee contact information and employment details.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Curated Rotas
- Took phone calls from outside agencies such as other care companies and social work.
- Organised cover when sickness occurred.
- Answered emails from social work and other outside agencies.
- Dealt with medication enquiries.
- Reported and documented all communications where necessary.
- On-call for out of office hours.
care assistant
All care
Gosport , Hampshire
2023.05 - 2024.10
- Maintained a calm demeanour during crisis situations thus providing reassurance to both the residents and their families.
- Administered medication to residents.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Provided emotional support to patients, improving their mental wellbeing.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Collaborated with healthcare team for effective patient care delivery.
- Encouraged independence among patients whilst assisting them with tasks.
Receptionist
ESS
Gosport, Hampshire
2023.01 - 2023.06
- Maintained accurate logs of visitor entries for security purposes.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Answering calls and emails
- checking naval officers into their accomodation
- security rounds.
- light cleaning duties.
- greeting all visitors.
Care assistant
Argyle lodge
helensburgh , Argyll and Bute
2020.05 - 2021.04
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Encouraged independence among patients whilst assisting them with tasks.
- Collaborated with healthcare team for effective patient care delivery.
- Provided emotional support to patients, improving their mental wellbeing.
- Assisted with personal care.
Receptionist
Hms Collingwood
Gosport , Hampshire
2019.04 - 2020.02
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Answered calls and emails.
- Checked Naval Officers into their accommodation.
- Inputted data in to the system's.
- Organised paperwork
- Light cleaning
- Greeted Visitors.
Restaurant and bar supervisor
Future Inns
Plymouth , Devon
2011.08 - 2016.10
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Ensured smooth operation by effectively managing all front of house staff.
- Cashing up
- Organising the cleaning rota.
- restaurant and bar work.
- cleaning
- Stock rotation and stock check.
Skills
- Discretion and confidentiality
- Attention to Detail
- Excellent telephone skills
- Basic Computer Skills
- Reporting and documentation
- Highly organised
.
I am an extremely hard working individual who has many life experiences that have shaped me in to becoming the person i am today. I'm a caring, compassionate and dedicated individual who puts their all in to everything they do. I learn quickly and pick up new skills well. I believe i would be an asset to any team if given the opportunity.
References
References available upon request.
Timeline
Admin Assistant
Carers Direct
2025.03 - Current
care assistant
All care
2023.05 - 2024.10
Receptionist
ESS
2023.01 - 2023.06
Care assistant
Argyle lodge
2020.05 - 2021.04
Receptionist
Hms Collingwood
2019.04 - 2020.02
Restaurant and bar supervisor
Future Inns
2011.08 - 2016.10