Lauren Collinson

• Promoted partner businesses through strategic social content, event-led campaigns, and high-performing short-form video while building long-term partner relationships.
• Generated 2.4 million social media views between October and December across platform channels.
• Produce engaging reels regularly achieving 50,000–200,000 views per post.
• Promoted partner events and experiences through social media posts, reels, and seasonal campaigns to enhance audience engagement.
• Plan and deliver themed content such as half-term and seasonal guides for families and local audiences.
• Attend partner events to capture original content, including video and behind-the-scenes footage.
• Created and managed partner listings, serving as key point of contact throughout partnership year.

Role Summary

Senior marketing and operations role responsible for overseeing marketing delivery across 10 leisure sites. Lead day-to-day marketing operations, public relations, reputation management, and customer communications, ensuring continuity and performance in the absence of the Head of Marketing.

Key Responsibilities & Achievements

• Manage customer service inboxes across 10 sites, handling high volumes of enquiries while maintaining consistent service standards.
• Oversee group booking enquiries for all locations, building long-term relationships with schools, corporates, and community groups.
• Manage and supervise 10 site-specific social media channels, including inboxes, comments, and engagement.
• Deliver multi-site press strategy, securing regional and national media coverage.
• Build and maintain strong relationships with journalists, editors, and bloggers.
• Lead influencer, blogger, and brand ambassador activity across all sites.
• Monitor and respond to Google Reviews across 10 locations, protecting brand reputation and driving improvements.
• Manage Google Business Profiles to ensure accurate and engaging listings.
• Act as the main marketing contact for landlords, resolving issues efficiently.
• Coordinate competitions, raffles, and promotional activity across the business.
• Provide operational leadership and continuity during the Head of Marketing’s absence.

Role Summary
Personal Assistant to the Managing Director within a commercial building contractor, providing high-level administrative and operational support. Responsible for managing communications, coordinating schedules and works, and supporting the smooth delivery of construction and maintenance services for large residential and property management clients.

Key Responsibilities

• Act as the first point of contact for the Managing Director, handling calls, emails and enquiries professionally.
• Manage and prioritise multiple inboxes, ensuring urgent and business-critical matters are addressed promptly.
• Coordinate diaries, meetings and appointments, proactively managing time and commitments.
• Arrange travel, transport and accommodation for senior management when required.
• Support project delivery by scheduling technicians for both urgent and planned works.
• Prepare quotations for approval.
• Complete weekly invoicing, ensuring accuracy and timely issue to clients.
• Maintain accurate records for jobs, clients and financial documentation.
• Build and maintain trusted relationships with clients through clear, efficient communication.