Lauren Collins
West Malling,kent
Summary
Results-driven Warehouse Operative with extensive experience in dispatch environments. Ensures high standards in order fulfilment and safety compliance through effective communication and teamwork. Identifies process improvements and supports team productivity with a flexible approach. Committed to meeting operational demands while enhancing customer satisfaction.
Overview
10
10
years of professional experience
Work History
Warehouse worker
ATOM GROUP
Tonbridge
12.2019 - Current
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Picked customer orders accurately, ensuring timely dispatch and customer satisfaction.
- Picked and packed customer orders efficiently, contributing to timely dispatch and customer satisfaction.
- Loaded and unloaded goods from delivery vehicles, adhering to strict safety protocols.
- Conducted stock takes, ensuring accurate inventory levels for effective stock management.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Collaborated with team members to optimise warehouse layout, enhancing space utilisation and operational flow.
- Cleaned and maintained the warehouse in compliance with safety standards.
- Maintained cleanliness and organisation in the warehouse to support a safe working environment.
- Executed deep cleaning procedures on machinery to ensure optimal performance.
- Carried out washing and sweeping of floors to uphold cleanliness standards.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Assisted in the packaging of goods, preparing them for shipment or collection.
- Transferred materials weighing up to 10kg above head using safe manual lifting techniques.
- Accurately followed verbal and written directions.
Matalan
Maidstone
03.2017 - 05.2017
- Dealing with deliveries and moving stock to the right locations.
- Restocking shelves to keep products tidy and easy to find.
- Redesigning store spaces for promotions to create an appealing layout.
- Working on tills to scan items quickly and process payments accurately.
- Serving customers and supporting product choices at service points.
- Answering phone calls and handling customer enquiries politely and clearly.
- Managing cash and card payments in line with store procedures.
- Cleaning behind tills to keep areas safe, hygienic, and clear.
- Clearing and changing fitting rooms to maintain safety and tidiness.
- clearing fitting/changing rooms making sure they are safe and tidy
Entry level
Pep and co
Maidstone
11.2016 - 01.2017
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Addressed customer concerns promptly to enhance satisfaction. and escalated major issues to supervisor.
- Achieved service time and quality targets.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Defined team roles and responsibilities to improve accountability.
- Built and maintained courteous and effective working relationships.
- Assumed extra responsibilities to support team objectives.
- Enhanced working relationships by participating in team-building activities.
- Maintained clean, safe working environments to eliminate accident risks.
- Maintained clean, safe working environment to prevent accidents.
- Restocking the shelves
- Redecorated store for promotions to attract customers and boost sales.
- Identified issues, analysed information and provided solutions to problems.
Education
GCSE or equivalent -
the malling school
East Malling, KENT01-2013
Skills
- Order fulfillment
- Efficient order fulfilment
- Picking accuracy
- Order picking and packing
- Warehouse picking
- Picking
- Packaging efficiency
- Packaging and repackaging
- Labelling and boxing
- Stock control
- Barcode scanning
- Manual handling
- Manual lifting
- Equipment maintenance
- Safety compliance
- Time management
- Problem solving
- Team collaboration
- Attention to detail
- Adaptability
- Customer service
- Communication skills
- Wrapping and boxing
- Health and safety awareness
- Health and safety procedures
- Box lifting
- Target-focused
- Basic math
- Verifying items
- Labelling stock
- Reading orders
My reason for being out of work since 2019
become a fulltime mother.. with 2 children one with special needs...
Timeline
Warehouse worker
ATOM GROUP
12.2019 - Current
Matalan
03.2017 - 05.2017
Entry level
Pep and co
11.2016 - 01.2017
GCSE or equivalent -
the malling school