Lauren Castle
CASTLEFORD,West Yorkshire
Summary
Dedicated individual with a strong emphasis on effective multitasking, reliable time-keeping, and punctuality. Demonstrates exceptional data entry accuracy and maintains a high level of written communication when drafting reports. Known for honest and reliable communication. I can remain level-headed in stressful situations, and I am constantly desiring to learn new skills. I take criticism well and focus on improving my weaker skills to promote work productivity. At previous workplaces, I have always been willing to work extra hours if another member of staff is off to ensure essential tasks are completed throughout the day.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service & Account Manager
Viamaster Treansport
Altofts, Wakefield
09.2018 - Current
- Answered Multiple telephone calls per day with professionalism.
- Managed our biggest account providing effective time management, handling multiple issues at once, and producing various KPI's
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Trained junior staff members to help them build effective communication skills when dealing with difficult situations
- Became the first point of contact for new accounts trusting us with their business. I managed all of their Amazon bookings, ensured their deliveries reached their destination on time and dealt with issues within the timed window to ensure our customers had reliable and honest communication
- I started in customer service but eventually moved on to learning other roles within the business. I became effective cover for when colleagues were on holiday or sick. Some of these responsibilities included communicating with other departments to ensure deliveries left our network on time, helping our drivers with any problems throughout the day, and managing reports to ensure our percentage matched or bettered rival depots
- Increased customer loyalty by developing personalised service plans. These were always different depending on each customer as they all had specific needs
Shop floor worker
TK Maxx
Sheffield, South Yorkshire
10.2016 - 12.2016
- Greeted incoming customers warmly; made them feel welcomed and valued.
- Restocked shelves for easier purchase selection.
- Utilised till system to process transactions swiftly.
Education
A-Levels - English literature and Language, History an Sociology
Pontefract New College
Pontefract, Wakefield 09.2014 - 05.2016
Business Administrator Level 3 - Business Administration
Institute for Apprenticeships
Altofts, Wakefield 02.2019 - 02.2020
Skills
- Effective Multitasker
- Honest and Reliable Communication
- Reliable Time-keeping and punctuality
- Willingness to learn new skills and develop myself as an individual
- Data entry accuracy
- Level-headed when dealing with stressful situations or events in the workplace
- High level of written communication when writing reports
- Takes criticism well and focuses on how to improve work productivity
Affiliations
- Formula One
- Travelling
- Gaming
Timeline
Business Administrator Level 3 - Business Administration
Institute for Apprenticeships
02.2019 - 02.2020
Customer Service & Account Manager
Viamaster Treansport
09.2018 - Current
Shop floor worker
TK Maxx
10.2016 - 12.2016
A-Levels - English literature and Language, History an Sociology
Pontefract New College
09.2014 - 05.2016
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