LAUREN CARTER
Newport Pagnell
Summary
I am a skilled professional with strong IT literacy, proficiency in all Microsoft Office packages, and adeptness in administration and management. Excellent written and oral presentation abilities, coupled with strong people and communication skills. Experienced in brand management and multichannel marketing, with a flair for creation using the Adobe Creative Suite. I possess a keen ability to take initiative, and I am capable of working independently with minimal guidance. Being an adaptive learner is a strength that has enabled me to grow both personally and professionally.
Overview
9
9
years of professional experience
Work history
Duty Manager / Safety Lead
Places For People Leisure
2024.04 - 2024.11
- Oversee the day-to-day operations of the centre.
- Act as the primary safety officer on duty, ensuring all health and safety legislation is met.
- Conduct, review and update health & safety risk assessments.
- Perform daily safety walks to ensure the gym equipment is in safe working order and bather-to-lifeguard ratios are strictly maintained.
- Conduct and record routine water testing in alignment with industry guidance.
- Supervise the safe storage and handling of pool chemicals in adherence to COSHH regulations.
- Oversee pool setups, including lane ropes, hoists, and manage the lifeguard rota.
- Execute opening and closing procedures, secure the building and oversee general facility cleanliness.
- Act as the visible face of management, proactively engaging with members and resolving complaints and concerns.
Operations Co-ordinator
Klas Steel Ltd
2023.10 - 2024.01
- Collaborate with estimators and the internal draughting team to determine project requirements.
- Implement and arrange needed resources as requested from start to finish of each project.
- Manage all health and safety requirements for projects, including RAMS, RAs, medical checks and training.
- Evaluate progress and prepare detailed reports on projects.
- Assist the director and site managers in planning all construction operations and scheduling phases to ensure deadlines are met as agreed.
- Attend site visits to establish clients’ needs and keep them updated throughout the project
- Co-ordinated the total rebrand of the business, including the website and social media pages.
- Work alongside the management team and directors to implement systems and tools to improve the company's efficiencies.
Housing Solutions Officer
Milton Keynes City Council
2023.02 - 2023.06
- Conduct thorough interviews and assess homelessness applications in line with the Housing Act 1996
- Develop, execute and manage custom plans to prevent or relieve homelessness.
- Intervene directly with private landlords, family and third parties to resolve disputes, clear rent arrears, or prevent evictions.
- Liaise with internal council teams, adult services, safeguarding and external support groups to manage risks and support vulnerable individuals.
- Maintain accurate, detailed, legally compliant case files, process applications and issue statuatory written decisions.
Responsive Supervisor - Reactive Maintenance in Social Housing Repairs
Connect Property Services
2021.07 - 2022.08
- Supervise direct labour operatives and subcontractors.
- Assign daily repair tasks to multi-trade teams based on priority and skill sets.
- Conduct pre- and post-inspections of properties. Ensure repairs are completed to a high standard, within budget and on time.
- Daily management of Cascade – Online HR Portal
- Enforce strict health and safety standards.
- Act as the primary contact for tenants, investigate complaints, address repair queries and ensure high customer satisfaction.
- Monitor expenditure against budgets, authorise material purchases and track costs.
- Track KPI's and and report to management.
Contracts & Reactive Maintenance Manager - Reactive Maintenance in Social Housing Repairs
Bailey MK Ltd
2016.07 - 2021.07
- Oversee the allocation, scheduling and completion of planned and reactive works whilst ensuring compliance with health and safety.
- Management of health & safety. Ensure all works comply with legal, regulatory and statutory requirements whilst making sure the operatives maintain a safe working environment.
- Manage the development and performance of the contracts, and maintain relationships.
- Consult with clients to assess access requirements and request customised scaffolding solutions.
- Manage monthly valuations and track variations, ensuring accurate and timely payment processing.
- Price completed works and prepare detailed application payment submissions.
- Act as a point of contact for tenants and resolve any complaints in a timely manner.
- Update management and clients daily with detailed reports.
- Review and sign off on subcontractors’ weekly wages.
Social Media & Content Designer
Bigrock People Performance Solutions
2015.11 - 2016.07
- Develop high-quality, user-centred content across formats, including social media, email campaigns and interactive web materials.
- Own the editorial calendar and maintain brand consistency across all major digital channels.
- Create and implement a digital marketing strategy that increases the company's visibility and engages customers.
- Create clear, accessible, and shareable content from complex ideas that resonate with B2b audiences.
- Monitor analytics, track engagement metrics and use performance insights to continually refine and optimise digital content strategies.
- Partner with sales, products and marketing teams to create content that supports projects.
- Manage the creation of all marketing materials, including brochures, guidebooks, and other learning materials, ensuring they are engaging.
- Manage the directors’ diary, including any travel required.
Education
Level 2 BTEC First Diploma - Sport & Exercise Sciences
Milton Keynes College
10 GCSEs - B-D
Ousedale School
Skills
Brand Management
Social Media Management
Content Design
Multichannel Marketing
Adobe Creative Suite
Content Calendar Organisation
Social Strategy Development
Copywriting
Website Design
Performance Monitoring
INTERESTS
I am looking to return to work after taking some time out to care for my mum due to her having a stroke. Now is the right time for me to return to work and pursue a career I enjoy and am proud of.
I lived abroad from 2010 to 2015, during which I worked for a large hotel chain. I was the social media and communications manager as well as the weddings and events manager.
I have volunteered for several charities where I have helped, prepared, and assisted on events such as auctions at the races, gala events, and the London marathon, to name a few. In 2009, I raised over £3000 for RP Fighting Blindness and trekked to Everest Basecamp. In 2019, I raised £15,000 for the Stroke Association and ran the London Marathon.
I attested as a Special Constable for the Thames Valley Police in 2021, and after training, undertook this position proudly for 1 year.
Timeline
Duty Manager / Safety Lead
Places For People Leisure
2024.04 - 2024.11
Operations Co-ordinator
Klas Steel Ltd
2023.10 - 2024.01
Housing Solutions Officer
Milton Keynes City Council
2023.02 - 2023.06
Responsive Supervisor - Reactive Maintenance in Social Housing Repairs
Connect Property Services
2021.07 - 2022.08
Contracts & Reactive Maintenance Manager - Reactive Maintenance in Social Housing Repairs
Bailey MK Ltd
2016.07 - 2021.07
Social Media & Content Designer
Bigrock People Performance Solutions
2015.11 - 2016.07
Level 2 BTEC First Diploma - Sport & Exercise Sciences
Milton Keynes College
10 GCSEs - B-D
Ousedale School