Lauren Campbell

Supported individuals and primary carers through assessment and review of care packages.

• Facilitated difficult conversations with families, gathering essential information on client needs.
• Developed Co-Produced Living the Life you Choose assessments to identify individual needs and risks.
• Created outcome support plans to mitigate identified risks and implement formal support.
• Assessed carers to formulate adult carer support plans, enabling necessary breaks from caregiving.
• Conducted long-term care reviews and assessments, ensuring effective hospital discharges.
• Sourced appropriate care homes for individuals based on assessed needs.
• Engaged in continuous professional development to remain informed on social work legislation.
• Ensured safety of vulnerable adults by conducting regular welfare checks.
• Conducted home visits for accurate need assessment.
• Streamlined case management to ensure timely delivery of services.
• Improved client engagement by developing and implementing creative therapy sessions.
• Liaised with multidisciplinary teams to provide comprehensive care for clients.
• Updated clients' records regularly, ensuring accuracy and transparency.
• Worked closely with families experiencing crisis, offering timely intervention and support.
• Implemented strategies to manage challenging behaviours in youth groups, improving overall group dynamics.
• Collaborated on development of personalised care plans that catered to individual needs of each client.
• Prepared comprehensive reports summarising client progress, facilitating informed decision-making by senior social workers.
• Fostered positive relationships with service users, resulting in better cooperation during therapy sessions.
• Managed caseload effectively thereby meeting key deadlines consistently.
• Built trust with families through consistent communication and support.
• Assisted social workers with complex cases, achieving improved outcomes.
• Enhanced community awareness about available social services through active participation in outreach programmes.
• Communicated professionally face-to-face and in writing about cases and related issues.
• Carried out annual care plan reviews and assessments, ensuring service users receive best-possible care.
• Assisted social workers in completing duties and supported individuals needing social work support, helping address risks and needs.
• Assessed, implemented and monitored appropriate services in line with individual care programmes.
• Prepared accurate case assessments, interviewing individuals and family members to obtain medical and social history.
• Handled eligibility enquiries, referring individuals to correct resources to facilitate access to community assistance.
• Maintained service efficiencies by creating and updating accurate, detailed and full records of interventions.
• Offered constructive, professional advice to foster self-directed support.
• Signposted external agency and universal services to users, aiding progress towards targeted outcomes.
• Responded calmly to manage crises and emergency situations.
• Safeguarded client information with strict adherence to privacy and data security policies.
• Collaborated with other professionals in health and social care to coordinate holistic support.
• Established and maintained professional relationships to offer objective guidance and support.
• Advocated on behalf of service users to protect their best interests.
• Maintained accurate, up-to-date and confidential files in line with reporting standards.
• Adhered to safeguarding principles to protect service users from risk.
• Promoted client well-being through effective case management, counselling and advocacy.
• Evaluated and addressed individual client needs and concerns through targeted assessments.
• Liaised with multi-disciplinary professionals and caregivers to foster access to medical care.
• Implemented individualised treatment plans for client issues related to substance abuse and mental health needs.
• Established and maintained working relationships with clients based on trust and non-judgement.
• Helped service users to gain ability to function independently in society.
• Listened to clients' current struggles to signpost relevant support.
• Adapted support where possible to increase service accessibility.
• Maintained confidentiality of sensitive information whilst adhering to statutory requirements and professional standards of practice.

Provided personal care and assistance with daily tasks to service users.

• Utilised lifting equipment correctly to move disabled or frail patients safely around the home environment.
• Monitored vital signs regularly; alerted medical professionals if required to safeguard client health.
• Supported clients with medication management and continence care.
• Ensured service users' needs were met while promoting independence.
• Maintained regular communication with my office duty team and my community support coordinator.
• Reported concerns promptly to relevant organisations.
• Handled SLC equipment safely and effectively, including mobile phones.
• Updated care schedules and completed mandatory training modules consistently.
• Conducted risk assessments to minimise hazards in clients' homes.
• Provided companionship for elderly patients, reducing feelings of loneliness and isolation.
• Delivered physiotherapy exercises, promoting improved mobility in patients with physical disabilities.
• Assisted clients with mobility issues to increase independence and confidence.
• Managed efficient household tasks such as grocery shopping, laundry and cleaning to maintain hygiene standards.
• Handled emergency situations calmly; contacting relevant medical teams efficiently when necessary.
• Facilitated social integration activities for clients' mental stimulation and community engagement.
• Maintained strict levels of confidentiality regarding personal information and medical records; adhering strictly to data protection regulations.
• Documented daily care plans accurately, ensuring continuity of care between shifts and team members.
• Built strong relationships with clients, enhancing their emotional wellbeing.
• Maintaining clean and safe home environment for patients to promote their well-being.
• Improved patient nutrition through careful meal preparation in line with dietary requirements.
• Ensured client comfort by providing direct personal care, including bathing and dressing.
• Administered medication as prescribed to manage health conditions effectively.
• Demonstrated empathy towards family members during difficult times, offering emotional support when needed.
• Assisted in daily personal care routines for improved patient wellbeing.
• Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
• Cooked meals to meet diverse dietary requirements.
• Closely monitored patient conditions, minimising need for additional medical attention.
• Administered medication and kept comprehensive records.
• Upheld safety and hygiene standards to reduce incidents and accidents.
• Evaluated client health conditions and reported concerns to manager.
• Maintained wheelchairs, walking frames, and hearing aids.
• Shared hobbies and interests to build rapport with clients.
• Nurtured service users' confidence and independence, improving social rehabilitation for patients.

• Participated in staff training sessions; gained valuable retail knowledge.
• Assisted customers with product selection for enhanced shopping experience.
• Responded professionally to customer complaints; resolved issues amicably.
• Collaborated with colleagues whilst assisting customers, improving teamwork efficiency.
• Assisted in stock control to maintain adequate store inventory.
• Upheld company policies consistently within the shop floor area.
• Handled customer queries promptly for increased satisfaction levels.
• Organised product displays attractively, enhancing store aesthetics.
• Ensured customer satisfaction by providing excellent service on shop floor.
• Created welcoming atmosphere by greeting customers warmly upon arrival.
• Conducted regular price checks to ensure accuracy at point-of-sale.
• Managed till operations efficiently with minimal errors.
• Coordinated with management to implement promotional activities effectively.
• Stocked shelves neatly and accurately, maintaining visual standards of shop floor.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Updated product labelling and pricing to reflect discounts and offers.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Guided customers to locate products or alternative items.
• Worked energetically to maintain efficient operations during peak trading hours.