Lauren Brown
Milton Keynes,Buckinghamshire
Summary
I am a dedicated customer service professional with 1 year of experience as a Supermarket Assistant and Food Runner in high-end establishments. Skilled in managing diverse customer expectations while providing a welcoming environment. I am eager to further develop my customer service skills and embrace more responsibilities. I am a collaborative team member, I have strong communication skills and work well both independently and as part of a team. I am confident when working with others, able to listen and communicate effectively, and always aim to complete tasks to a high standard.
Overview
2
2
years of professional experience
Work History
Sales Assistant
Waitrose & Partners
Oakgrove
08.2025 - Current
- As a Supermarket Assistant, my responsibilities include delivering exceptional customer service and building strong rapport with regular customers. I maintained the store's cleanliness and stock levels to provide a pleasant shopping environment. I also assisted customers with their enquiries, guided them to specific products, and provided recommendations based on their needs. Additionally, I handled cash transactions efficiently and responsibly My role required me to work collaboratively with team members to ensure smooth store operations and meet daily sales targets and customer service expectations. I was also involved in merchandising activities, such as setting up promotional displays and ensuring product visibility.
- Consistently received positive feedback from customers for
exceptional service. - Developed strong relationships and rapport with regular customers,
enhancing their shopping experience. - Successfully increased sales through effective product
recommendations. - Played a key role in achieving store targets during peak seasons.
Food Runner
Miller and Carter
Milton Keynes
06.2024 - 11.2024
- As a Food Runner, my primary responsibilities included ensuring the efficient and accurate delivery of food orders from the kitchen to customers while maintaining clear and effective communication with both the kitchen and wait staff to guarantee seamless customer service. Arranged tables, managed supply replenishment, and supported servers to improve the dining experience. My role required attention to detail and the ability to work in a fast paced environment while maintaining a high standard of customer service. Additionally, I was responsible for executing delivery of allergy sensitive, gluten free and vegan orders, ensuring that cross contamination was prevented by following allergy safety protocols. By supporting the wait staff, I helped ensure that guests received their meals promptly and that any special requests were communicated and executed properly.
- Played a key role in handling peak hours efficiently, ensuring guest needs were met promptly.
Education
Ousedale Sixth form
Newport Pagnell01-2025
GCSEs -
Ousedale Secondary School
Newport Pagnell01-2023
Skills
- Team collaboration
- Cash handling
- Communication skills
- Customer relationship management
- Product recommendations
- Customer Service skills
Timeline
Sales Assistant
Waitrose & Partners
08.2025 - Current
Food Runner
Miller and Carter
06.2024 - 11.2024
Ousedale Sixth form
GCSEs -
Ousedale Secondary School