Lauren Brown
Glasgow,Glasgow City
Summary
Highly motivated and results-oriented professional with 8 years of experience in administrative roles. Possessing a strong track record of delivering exceptional results. Known for ability to thrive in fast paced environments and create a good work atmosphere. With a keen eye for detail and a passion for continuous improvement shown through development in previous employment. Committed to driving success and exceeding expectations. Seeking to leverage skills and experience to contribute effectively to a team while continuously enhancing professional growth.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
AP/AR Accounting SR Assistant
CBRE
Glasgow, Glasgow City
2026.04 - Current
- Managing full billing cycle for Facilities Management (FM) and regional accounts from cost calculation and invoice generation through to payment
- Review and interpret client back up documentation, including PMA's and contractual agreements
- Prepare and issue high value client invoices, ensuring accuracy and adherence to billing deadlines
- Monitor outstanding fees and proactively chase for relevant documentation in order to bill
- Collaborate closely with Operation Directors (OD's) to validate costs and resolve billing queries
- Support month-end and year-end activates, including accruals and account reconciliations, forecasting and revenue tracking
AP/AR Accounting Assistant
CBRE
Glasgow, Glasgow City
2024.04 - 2026.04
- Generated client invoices and resolved billing discrepancies to ensure timely and accurate payments
- Created and maintained project codes to support internal billing, cost allocation and financial audit
- Managed team and personal mailboxes responding to billing inquiries and ad hoc related queries
- Supported month-end and year-end forecasting through the management, review and actioning of accruals
- Processed and reviewed invoices for accuracy and compliance with company policies prior to payment
- Monitored outstanding fees and collaborated with relevant teams to reduce aged debt
- Assisted with accounts payable and receivable teams to contribute to cash flow management
Insurance accounts assistant
CBRE
Glasgow, Glasgow City
2023.06 - 2024.04
- Built and maintained relationships with clients and insurance brokers
- Assisted with insurance policy renewals and producing credits when necessary
- Prepared monthly reports for management to meet KPI's
- Assisted with the analysis of insurance coverage needs for properties
- Collaborated with other departments to ensure compliance with insurance requirements
- Participated in weekly meetings, provided updates and training sessions when required
- Maintained accurate records of insurance policies and processed claims timely and efficiently
Junior Credit Controller
CBRE
Glasgow, Glasgow City
2019.03 - 2023.06
- Filed and issued information in compliance with GDPR
- Created and actioned tenant refunds, write offs and zero allocation to keep accounts and arrears in order
- Compiled and issued tenant invoice and tax receipts to tenants in timely manners
- Contacted tenants via telephone to authorise and verify bank details
- Sole management of team mailboxes
- Updated tenant records correctly
- Prepared letters for overdue accounts and escalated aged debt
- Devolved relationships with clients and managed high-risk clients with extra diligence
- Established strong working relationships with teams across the company
Administrative assistant
Eyepad Opticians
Glasgow, Glasgow City
2018.08 - 2019.03
- Handled incoming mail and communications
- Managed phone calls and administrative tasks
- Initiated purchase orders for office supplies ensuring cost-effective procurement
- Improved office procedures and filing system
- Handled sensitive information discreetly maintaining high level confidentiality at all times
- Maintained and updated client files physically and digitally
- Assisted in the onboarding of new staff
- Supported accurate record-keeping with proficient data entry skills
Education
High School Diploma -
Cumbernauld Academy
Cumbernauld, North LanarkshireQA Apprenticeships
Glasgow, Glasgow City 2019.03 - 2022.06
Skills
- Strong attention to detail with proven ability to review invoices, contracts, PMAs, and supporting documentation for accuracy and compliance
- Excellent organisational and time-management skills, with ability to manage multiple billing cycles, deadlines, and client requests simultaneously
- Skilled in prioritising workloads and multitasking within fast-paced finance and accounting environments
- Strong understanding of billing, accounts payable, accounts receivable, debt management, and property management processes
- Proficient in Microsoft Excel, Word, Outlook, and financial/accounting systems for reporting, reconciliations, billing, and data analysis
- Effective written and verbal communication skills, with experience liaising with clients
- Ability to work independently while collaborating effectively with cross-functional teams
- Strong analytical and problem-solving skills, with ability to investigate discrepancies, identify root causes, and implement timely resolutions
- Experience supporting month-end and year-end activities, including accruals, forecasting, reconciliations, and financial reporting
- Client focused approach to managing billing queries, payment disputes, and account-related issues
- Ability to maintain confidentiality and handle sensitive financial information with professionalism and integrity
Timeline
AP/AR Accounting SR Assistant
CBRE
2026.04 - Current
AP/AR Accounting Assistant
CBRE
2024.04 - 2026.04
Insurance accounts assistant
CBRE
2023.06 - 2024.04
Junior Credit Controller
CBRE
2019.03 - 2023.06
QA Apprenticeships
2019.03 - 2022.06
Administrative assistant
Eyepad Opticians
2018.08 - 2019.03
High School Diploma -
Cumbernauld Academy