Lauren Brady

My role at Field Servies consisted of:

• Main key holder for 6am starts.
• Increased client satisfaction with adeptly managing recovery cases in a timely manner.
• Improved team performance by providing supportive leadership and clear directives.
• Ensured smooth operations by maintaining an organised work environment at all times.
• Reduced case backlog through meticulous organisation and prioritisation of tasks.

• Carried out day-to-day duties accurately and efficiently.
• Successfully delivered on tasks within tight deadlines.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Improved efficiency and productivity by acquiring new skills.
• Demonstrated respect, friendliness and willingness to help wherever needed.