Lauren Bowers

• Follow senior staff instructions to implement efficient on-deck work routines.
• Participate in emergency drills to maintain readiness for any situation.
• Perform basic cooking duties during long voyages to support crew wellbeing.
• Handle line duties while docking or departing ports to keep operations smooth.
• Complete watchkeeping duties at sea to support uninterrupted night operations.
• Carry out vessel maintenance through cleaning, painting, and basic repairs.
• Build detailed knowledge of deck and technical operations on board.

(SEASONAL WORK)

• Lead Coastring Tours for all ages and abilities.
• One-on-one sessions with children with disability's including visually impaired and blind.
• Built rapport with clients and maintained service quality for return visits.
• Prepared tailored lesson plans for individual learning requirements and clear progress.
• Kept facilities spotless to improve the user experience for participants.
• Delivered engaging watersports lessons to increase participant enjoyment and confidence.
• Assessed student performance regularly and flagged areas needing further practice.
• Coordinated with fellow instructors to run courses smoothly and on time.
• Created a fun, safe environment to raise participant satisfaction levels.
• Demonstrated watersports techniques to support visual learning for students.
• Checked equipment routinely to protect participant safety during sessions.
• Stayed calm during stressful moments to resolve conflicts and issues quickly.
• Recorded student participation and monitored assignment completion and attendance.
• Maintained strong relationships with course attendees to support satisfaction and learning.
• Worked with fellow instructors to improve instruction and meet student needs.
• Taught a range of watersports courses to diverse clients.

• Handled customer complaints and corrected product and service issues.
• Trained, mentored, and supervised multiple employees to build sales capability.
• Delivered staff training and cross-training to maintain productivity during absences.
• Resolved escalated customer concerns to protect retention outcomes.
• Ran daily store opening and closing routines for smooth operations.
• Managed stock knowledge for current and new items to answer queries.
• Merchandised windows and shop floor areas to match pack guidelines.
• Updated inventory records to support timely stock reorder and replenishment.
• Balanced tills by cashing up and counting takings at close.

(SEASONAL WORK)

• Managed front of house during peak periods with 4-6 staff members.
• Communicated clearly with bar and kitchen teams in fast-paced service.
• Delivered consistently outstanding customer service from entry to departure.
• Handled guest complaints efficiently while maintaining a positive dining atmosphere.
• Maintained schooner's reputation through exceptional interior presentation by staff.
• Resolved customer questions quickly while preserving strong satisfaction ratings.
• Set dining tables for diverse events following strict service standards.
• Kept front-of-house service running smoothly through organisation and staff management.