Lauren Bourke
Chatham,Kent
Summary
Punctual and efficient Delivery Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work history
Amazon Delivery Driver
Chase Delivers LTD
Aylesford, Kent
06.2025 - 08.2025
- Navigated various routes efficiently, leading to increased route coverage.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Provided excellent customer service, enhancing company reputation.
- Handled fragile items carefully, resulting in zero damage complaints.
- Completed emergency deliveries successfully despite challenging conditions.
Delivery driver
PJS Industrial Supplies LTD
Sittingbourne, Kent
02.2022 - 06.2025
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Completed emergency deliveries successfully despite challenging conditions.
- Maintained vehicle cleanliness for a professional appearance.
- Coordinated delivery schedules for optimum time management.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
- Completed deliveries with smile and patient, personalised service.
Warehouse worker
PJS Industrial Supplies LTD
Sittingbourne, Kent
02.2022 - 06.2025
- Kept warehouse clean, ensuring a safe working environment.
- Handled customer returns professionally, ensuring satisfactory resolutions were reached.
- Coordinated with team members for effective task completion.
- Operated pallet jacks safely, preventing workplace accidents.
- Packed orders accurately to prevent damages during transit.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Performed duties safely in line with warehouse rules, promoting best working practices.
- Communicated with all levels of staff, maintaining positive, productive working environments.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
Warehouse Operative
Amazon Logistics
Aylesford, Kent
11.2021 - 01.2022
- Loaded and unloaded delivery vehicles, ensured safe transport of goods.
- Inspected goods upon arrival, reported any discrepancies or damages.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
Kennel Assistant
Karebear Kennels
Lidsing, Kent
04.2021 - 06.2021
- Documented pet information accurately for clear record keeping.
- Provided emotional support to distressed animals during their stay at the kennel.
- Provided exceptional customer service for satisfied clientele base.
- Collaborated closely with team members during rescue operations, ensuring successful outcomes.
- Maintained a safe environment for dogs by sanitising toys and equipment regularly.
- Ensured animal comfort by cleaning and maintaining kennels regularly.
- Regularly monitored dog's health conditions, identifying potential issues early on.
- Supervised outdoor enclosures, runs and play areas to support animal safety.
Stable Manager
Mierscourt Riding School
Rainham, Kent
03.2012 - 08.2016
- Provided excellent customer service to clients, instilling confidence in stable management.
- Developed comprehensive records for each horse detailing medical history, diet and behaviour patterns.
- Managed equine health by administering vaccines, wormers and medications as needed.
- Navigated difficult conversations with customers tactfully to resolve complaints or misunderstandings.
- Ensured daily feeding schedules to maintain horse nutrition.
- Maintained cleanliness of stables for optimal horse health.
- Trained new staff members in stable procedures, resulting in a consistent level of care.
- Increased client satisfaction by hosting regular open days and events at the stables.
- Groomed horses using developed abilities in clipping, trimming, pulling and plaiting.
Education
Higher National Diploma - Equine Management
Mid Kent College
Gillingham, Kent 09.2010 - 07.2012
GCSEs - All Subjects
Walderslade Girls School
Walderslade, Kent 09.2005 - 06.2010
Skills
- Safety procedures understanding
- Multi-Drop delivery experience
- Delivery accuracy
- Cleanliness commitment
- Self-Motivation for lone working
- Picking and packing
- Safety compliance
- Customer Service
- Attention to Detail
- Complaint resolution
- Full UK driving licence
Languages
English
Beginner
Timeline
Amazon Delivery Driver
Chase Delivers LTD
06.2025 - 08.2025
Delivery driver
PJS Industrial Supplies LTD
02.2022 - 06.2025
Warehouse worker
PJS Industrial Supplies LTD
02.2022 - 06.2025
Warehouse Operative
Amazon Logistics
11.2021 - 01.2022
Kennel Assistant
Karebear Kennels
04.2021 - 06.2021
Stable Manager
Mierscourt Riding School
03.2012 - 08.2016
Higher National Diploma - Equine Management
Mid Kent College
09.2010 - 07.2012
GCSEs - All Subjects
Walderslade Girls School
09.2005 - 06.2010
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