Lauren Bough
PontefractWakefield,West Yorkshire
Summary
I am a very hardworking individual who can work well under pressure, with extensive experience within the retail industry. I am a very fast learner. Furthermore, I can work well as part of a team to achieve a high standard through hard work and team communication, but also individually if needed. I enjoying seeing a job completed to a high standard. I have a great deal of enthusiasm and energy to apply to whatever task I have in hand. I am committed to first-class customer service. I am a Diligent individual with excellent communication and problem-solving skills, completed by a friendly and approachable demeanour.
Overview
6
6
years of professional experience
8075
8075
years of post-secondary education
Work history
Customer service assistant/Receptionist
The Electric Beach
Pontefract, Wakefield
04.2024 - Current
- Assisted customers with product inquiries for enhanced shopping experience.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Upheld company policies and procedures consistently for maintained standards of operation.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Offered helpful advice on product selection, leading to increased sales.
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Prioritised tasks during busy periods for maximised productivity .
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Answered telephone calls with professionalism.
- Completed thorough documentation in [Software] for each enquiry.
- Maintained accurate logs of visitor entries for security purposes.
Customer service assistant/Till Worker
B&M Retail
Pontefract, Wakefield
12.2022 - 05.2023
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Upheld company policies and procedures consistently for maintained standards of operation.
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Communicated effectively with colleagues to ensure seamless service delivery.
- Assisted customers with product inquiries for enhanced shopping experience.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Offered helpful advice on product selection, leading to increased sales.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Listened actively to customer concerns, confusions and needs for excellent communication.
- Delivered excellent service through friendly interaction and speedy checkouts.
- Improved customer satisfaction by providing efficient till services.
- Processed card payments to facilitate seamless transactions.
- Managed till operations, increased checkout efficiency.
- Offered promotional information to boost sales efforts.
- Helped meet business needs by working extra shifts.
- Verified ID for prohibited products such as alcohol and tobacco products.
Counter assistant
Stanley Fish and Chips
Stanley, Wakefield
03.2021 - 11.2021
- Responded promptly to all customer enquiries, enhancing overall service experience.
- Packaged purchased items neatly to enhance customer satisfaction.
- Performed opening and closing procedures as per company policy, ensuring store readiness every day.
- Upheld hygiene standards in food preparation areas for safe consumption by customers.
- Assisted colleagues during busy periods to maintain smooth operation of outlet.
- Processed card payments for increased transaction efficiency.
- Served customers quickly during peak hours to minimise waiting time.
- Demonstrated knowledge of products and services for improved customer trust in company offerings.
- Enhanced store cleanliness with diligent maintenance tasks.
- Improved customer satisfaction by delivering prompt and accurate service.
- Prepared food items as per orders, maintaining taste consistency and quality standards.
- Rotated stock regularly to ensure freshness of produce on display shelves.
- Handled cash transactions, ensuring accurate accounting at end of shift.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Delivered outstanding customer care with proactive sales and listening skills.
Waitress assistant (Christmas temp)
Carr gate Cafeteria
Wakefield, West yorkshire
12.2018 - 01.2019
- Enhanced customer service by promptly taking orders and delivering food.
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Enhanced dining experience through friendly interaction with customers.
- Streamlined order placements with clear communication to kitchen staff.
- Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
- Collaborated with team to provide efficient service during peak hours.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created a friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Education
GCSEs - Math
Silcoates School
Wakefield Sep 2016 - 06.2018
GCSEs - English
Silcoates School
Wakefield Sep 2016 - 06.2018
GCSEs - Art
Silcoates School
Wakefield Sep 2016 - 06.2018
GCSEs - ICT
Silcoates School
Wakefield Sep 2016 - 06.2018
Skills
- Customer Service
- Payment Processing
- Product knowledge
- Polite and friendly
- Composure under pressure
- Customer engagement
- Data Entry
- Database management
- Organisation
- Initiative
- Team work
- Communication skills
- Problem solving skills
- Computer skill
Timeline
Customer service assistant/Receptionist
The Electric Beach
04.2024 - Current
Customer service assistant/Till Worker
B&M Retail
12.2022 - 05.2023
Counter assistant
Stanley Fish and Chips
03.2021 - 11.2021
Waitress assistant (Christmas temp)
Carr gate Cafeteria
12.2018 - 01.2019
GCSEs - Math
Silcoates School
Sep 2016 - 06.2018
GCSEs - English
Silcoates School
Sep 2016 - 06.2018
GCSEs - Art
Silcoates School
Sep 2016 - 06.2018
GCSEs - ICT
Silcoates School
Sep 2016 - 06.2018
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