Lauren Blake
Whitchurch,Hampshire
Summary
Dynamic and proactive professional with a strong foundation in business administration and team leadership. Demonstrates exceptional customer service and relationship management skills, ensuring high-level confidentiality and effective inter-office communications. Adept at time management, consistently delivering results that exceed expectations. Committed to leveraging expertise to drive organisational success and foster positive client interactions.
Overview
15
15
years of professional experience
Work history
Executive Assistant
The MazWell Group
Whitchurch , Hampshire
02.2022 - Current
- Took minutes during meetings accurately preserving crucial details for future reference.
- Maintained an up-to-date database ensuring easy retrieval of information when required.
- Managed complex travel arrangements to ensure seamless business trips for executives.
- Streamlined administrative processes to increase efficiency at work.
- Provided exceptional customer service, resulting in increased client satisfaction.
- Liaised with other departments to maintain smooth flow of information across the organisation.
- Handled confidential documents securely maintaining privacy and trustworthiness within the firm.
- Trained junior staff members, boosting overall team productivity in administration tasks.
- Scheduled meetings, conferences and appointments.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Partnered with management to implement processes and complete special projects.
- Screened incoming phone calls and relayed detailed messages.
- Worked closely with directors to understand performance vision and requirements.
- Analysed financial data for improving cash flow management.
- Updated journal entries and accounts on accrual basis with Xero software.
- Processed payments accurately, resulting in a smooth transaction process for customers.
- Provided guidance and support during annual internal audits.
- Drafted documents and reports for management review.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Managed daily office operations, ensuring smooth workflow.
Customer Service Lead
The MazWell Group
Whitchurch, Hampshire
06.2021 - 02.2022
- Resolved complex issues by effective problem-solving techniques.
- Worked collaboratively with colleagues to meet business objectives.
- Developed training programmes to improve team skills.
- Conducted regular meetings with staff for better communication.
- Utilised advanced CRM software for effective data management.
- Coordinated with other departments to ensure smooth operations.
- Managed customer complaints, improved overall satisfaction.
- Trained team members, increased performance standards.
- Led and supported customer support staff to achieve objectives.
- Met customer call guidelines for service levels and handle time.
- Capitalised on upsell opportunities with new and potential customers.
- Obtained feedback from customers to improve service experience.
- Handled in-person, email and mailed correspondence.
- Recorded information about inquiries and complaints within internal database.
- Completed transactions to replace or exchange defective items.
- Managed office supplies, ensuring smooth operations.
- Created detailed reports using Microsoft Office Suite for informed decision making.
- Streamlined invoice processing, minimising payment delays.
- Prepared comprehensive reports for top-level management.
Customer Service
Trane UK
Basingstoke , Hampshire
06.2018 - 05.2021
- Supported customer service by addressing account queries.
- Ensured guest satisfaction with outstanding customer service skills.
- Streamlined workflow processes whilst improving customer service quality.
- Trained staff to enhance customer service skills.
- Secured repeat business by providing excellent customer service.
- Coordinated with departments to streamline customer service operations.
- Successfully delivered on tasks within tight deadlines.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Prepared reports using Microsoft Office Suite for clear communication of data.
- Resolved invoice discrepancies promptly; ensured accurate accounting records.
Customer support & Service operative
Planned Lighting Maintenance
Whitchurch, Hampshire
03.2012 - 05.2018
- Delivered excellent customer service with prompt response time.
- Answered phone calls promptly, providing excellent customer service.
- Ensured timely invoicing by maintaining up-to-date client records.
- Assisted with training new staff members effectively, contributing to team growth.
- Processed purchase orders to ensure timely replenishment of stock.
- Streamlined purchasing processes by negotiating with suppliers and stakeholders.
- Managed calendar appointments with precision for effective time management.
- Assisted with collecting statistics, data and other management information.
- Established guidelines for credit risk management which resulted in lower bad debt write-offs.
Healthcare administrator
NHS Foundation Trust
Andover , Hampshire
11.2010 - 02.2012
- Streamlined administrative systems, increasing productivity levels.
- Conducted routine audits to ensure regulatory compliance.
- Managed healthcare services to enhance patient experience.
- Collaborated with external providers to meet patient care continuity needs.
- Presented financial forecasts to assess progress against targets.
- Developed efficient work schedules, ensuring 24 and 7 coverage.
- Improved patient satisfaction by managing daily healthcare operations.
Education
GCSEs - Maths / Science / English / Business Studies / PE / Design Tech / German
St Johns School
Marlborough 09/1995 - 07/2000
NVQ Level 2 - English
Salisbury College
Salisbury 09/2000 - 07/2002
Skills
- Proactivity
- Customer Service
- Team Leadership
- Business administration
- Time management
- High-Level confidentiality
- Customer relationship management
- Inter-office communications
Affiliations
- Netball
- Swimming
- Community Events
References
References available upon request.
Timeline
Executive Assistant
The MazWell Group
02.2022 - Current
Customer Service Lead
The MazWell Group
06.2021 - 02.2022
Customer Service
Trane UK
06.2018 - 05.2021
Customer support & Service operative
Planned Lighting Maintenance
03.2012 - 05.2018
Healthcare administrator
NHS Foundation Trust
11.2010 - 02.2012
GCSEs - Maths / Science / English / Business Studies / PE / Design Tech / German
St Johns School
09/1995 - 07/2000
NVQ Level 2 - English
Salisbury College
09/2000 - 07/2002
Similar Profiles
PATRIZIA HENDERSONPATRIZIA HENDERSON
DEALER PRINCIPAL at GROUP 1 AUTO / HALLMARK GROUPDEALER PRINCIPAL at GROUP 1 AUTO / HALLMARK GROUP
Drew DicksonDrew Dickson
Project Manager at Flournoy Construction Group, A Kajima USA GroupProject Manager at Flournoy Construction Group, A Kajima USA Group
Aelander MootoosamyAelander Mootoosamy
Head of Centre of Expertise – People Performance & Reward at C-CARE Group (Member of CIEL Group)Head of Centre of Expertise – People Performance & Reward at C-CARE Group (Member of CIEL Group)
Andrew GranataAndrew Granata
Social Worker - Children with Disabilities Team at West Berkshire CouncilSocial Worker - Children with Disabilities Team at West Berkshire Council
Hannah DawsonHannah Dawson
Director at Hanbury StrategyDirector at Hanbury Strategy