Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Black

Master Colour Technician/Duty Manager
Newmains

Summary

Efficient Duty Manager capable of acting in multiple capacities to promote efficient and high-quality operations. Diplomatic and engaging professional able to handle challenging requests with friendly and knowledgeable support. Adept at managing client expectations.

Personable student motivated to support guest satisfaction. Strong communication and customer service skills. Giving clients service that they come as repeat custom and ensuring we keep up our outstanding reputation. Always keen to learn assertive and adaptable for any problem solving required.



Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

Duty Manager / Master Colour Technician

Perfect Endings
Motherwell, North Lanarkshire
01.2019 - Current
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Managed customer service interactions, addressing concerns and preserving positive experiences.
  • Handled guest complaints to protect brand reputation.
  • Drafted detailed reports on daily operations, aiding senior management in decision-making process.
  • Control online booking system
  • Staff Training
  • Banking / Stock Control

Assistant manager

Little Steakhouse
Paisley, Renfrewshire
01.2018 - 01.2019
  • Managed daily operations to ensure smooth running of the shop floor.
  • Provided support to manager during audits, ensuring accurate reports.
  • Implemented promotional strategies for increased footfall during holiday seasons.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Maintaining high customer service with customers
  • Cosh management
  • Stock rotation
  • Banking
  • Online/ Hand Booking system

Personal assistant

KSL Medical Group
Glasgow, Glasgow City
01.2012 - 01.2018
  • Updated company database regularly to maintain accurate records.
  • Prepared reports and presentations for board meetings, streamlined decision-making process.
  • Liaised with clients on procedure for effective relationship management.
  • Maintained confidentiality of documents, ensured secure handling of sensitive information.
  • Organised meetings, improved communication within the team.
  • Ensured smooth business travel arrangements for senior management.
  • Updating Director daily duties on daily work.
  • Day to Day running of Clinical Procedures.

Education

Hairdressing

Reid Kerr College
Paisley
08.2008 - 05.2011

Skills

Activity coordination

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Timeline

Duty Manager / Master Colour Technician

Perfect Endings
01.2019 - Current

Assistant manager

Little Steakhouse
01.2018 - 01.2019

Personal assistant

KSL Medical Group
01.2012 - 01.2018

Hairdressing

Reid Kerr College
08.2008 - 05.2011

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Lauren BlackMaster Colour Technician/Duty Manager