Lauren Bettesworth
Emsworth
Summary
Experienced retail manager with a strong track record in operations, team leadership and delivering exceptional customer service. Hands on approach to maintain operational excellence. Adept at building high-performing teams, ensuring compliance and creating a positive customer experience in fast paced environment.
Overview
9
9
years of professional experience
Work history
Front of house operations manager
Zara
Southampton
10.2024 - 10.2025
- Devised operational policies for regulatory compliance and best practices adherence.
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Improved warehouse organisation by implementing efficient inventory management practices.
- Worked closely with management on scheduling and staffing issues ensuring effective resource allocation.
- Lead performance and absence management to maintain a motivated and productive team.
- Manage deliveries, merchandising and store presentation.
- Handle key holder responsibilities including cash handling, store opening/closing and security procedures.
Team manager
Marks and Spencer
Portfield - chichester
03.2022 - 10.2024
- Led and developed team members to deliver operational standards and excellent customer service.
- Managed payroll, recruitment, training and performance management processes.
- Ensured compliance with health & safety regulations, food hygiene and operational policies.
- Achieved sales and KPI targets through effective team leadership and operational planning.
Team support manager
Marks and Spencer
Portsmouth
10.2020 - 03.2022
- Supported store operations and delivered key tasks in the absence of senior managers.
- Maintained high store standards through accurate execution of operational plans.
- assisted with team training and performance support.
- Set the store for opening ensuring great availability and communicating with store support to investigate gaps on the shelf.
Customer assistant
Marks and Spencer
Havant
08.2016 - 10.2020
- Delivered excellent customer service and handled customer enquiries efficiently.
- Maintained stock levels, replenished displays and upheld brand representation.
- Operated till systems smoothly, streamlining check-out process for customers.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Increased sales through suggestive selling techniques.
Education
Some College (No Degree) - Retail Level 2
Marks & Spencer
Portsmouth06.2019
Distinction - Ladies Hairdressing Level 2&3
Southdowns College
Portsmouth06.2016
Some College (No Degree) - GCSE's
The Hayling College
Portsmouth06.2014
Skills
- Retail operations & stock management
- Cash Handling & key holder responsibilities
- Performance & absence management
- Customer service excellence
- Visual merchandising & store presentation
- Social media management & engagement
- Content creation
- Food safety
- Cafe & Bakery skills
Timeline
Front of house operations manager
Zara
10.2024 - 10.2025
Team manager
Marks and Spencer
03.2022 - 10.2024
Team support manager
Marks and Spencer
10.2020 - 03.2022
Customer assistant
Marks and Spencer
08.2016 - 10.2020
Some College (No Degree) - Retail Level 2
Marks & Spencer
Distinction - Ladies Hairdressing Level 2&3
Southdowns College
Some College (No Degree) - GCSE's
The Hayling College