Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Lauren Baker

Bellshill

Summary

I offer strong interpersonal and communication skills, with knack for customer service. Knowledgeable about teamwork, problem-solving, and maintaining positive store environment. Ready to use and develop organisational, sales, and customer interaction skills in a sales assistant role.

I have experienced almost 4 years of professional retail focused on delivering exceptional customer service and maintaining organised, visually appealing store environments. Capable of driving sales through strong product knowledge and effective communication. Skilled in excellent communication with team members and customers as well as fostering customer loyalty.

I have an energetic and driven work ethic, known for exceptional customer service and strong communication skills. Demonstrates proficiency in handling transactions and assisting customers, ensuring seamless shopping experience. Committed to contributing positively and driving sales growth in a sales assistant role.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work history

Retail assistant

Tessuti
Glasgow, North Lanarkshire
10.2021 - 07.2025
  • Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
  • Managed inventory for streamlined store operations.
  • Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
  • Helped in the setup of special events and promotional activities within the store.
  • Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
  • Handled cash register operations efficiently, minimising queue lengths at checkouts.
  • Participated in seasonal sale preparations by arranging promotional displays strategically.
  • Delivered excellent customer service by answering queries and providing product information.
  • Ensured visual merchandising standards with regular display updates.
  • Maintained clean shop floor, promoting a welcoming environment.
  • Processed online orders accurately and promptly for improved e-commerce service delivery .
  • Assisted in stock replenishment to maintain store appearance.
  • Supported team members for improved operational efficiency.
  • Stayed updated on current promotions and new products to provide accurate information to customers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Assisted customers in locating specific items to boost satisfaction.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Followed company procedures and guidelines for smooth retail operations.
  • Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Monitored and reported suspicious activity to security officer to avoid theft.
  • Tagged products quickly and accurately with price tags and stickers.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.

Shot Girl

Violet Inc Promotions
Glasgow, Glasgow City
06.2024 - Current
  • Consistently arrived at work on time and ready to start immediately.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Excellent communication with customers to maximise sales opportunities.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Stock handling, signing in and out stock on shifts.
  • Cash handling and can complete cashing up procedures in a supervisor role.
  • Can supervise a team, making sure everything runs smoothly whilst on shift and able to offer support to team members who require it throughout the shift.

Education

Scottish Qualifications Certificate - English, Maths, History, PE, Biology, Music, Dance and Spanish

Cardinal Newman High School
Bellshill, North Lanarkshire
08.2016 - 06.2022

Skills

  • Communication excellence
  • Stock replenishment
  • Efficient multitasking
  • Cash handling
  • Customer Service
  • Confident communicator
  • Outstanding customer service
  • Till and cash handling
  • Superb time management
  • Patience and empathy
  • Outgoing and enthusiastic
  • Stock audits
  • Good teamwork skills

Languages

English
Proficient (C2)

Timeline

Shot Girl

Violet Inc Promotions
06.2024 - Current

Retail assistant

Tessuti
10.2021 - 07.2025

Scottish Qualifications Certificate - English, Maths, History, PE, Biology, Music, Dance and Spanish

Cardinal Newman High School
08.2016 - 06.2022

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Lauren Baker