Lauren Aspery

• Manage a pipeline of 50+ mortgage cases
• Ensure prompt and accurate decision making whilst providing updates and clear communication with brokers throughout.
• Experience with adverse, MUFB, HMO and Ex-Pat lending and other "non high street" lending
• Look to lend aproach on all applications including complex cases whilst maintaining responsible lending
• Acheived a £350,000 mandate in record time
• Built positive relationships with brokers and received multiple 5* reviews
• Maintained high-quality control standards in observance of audit protocols receiving "green" QC results
• Supported other members of the team during peak periods, enhancing overall productivity.

• Underwrite BTL applications
• Make loan eligibility decisions and approve or rejected applications
• Analyse documents to identify client viability and risk.
• Evaluate potential risks
• Ensure compliant with banking regulations and lender policy
• Assess BTL portfolios
• Evaluate financial risks
• Present applications to Transactional Credit Committee
• Strong attention to detail and accuracy
• Excellent analytical and decision-making abilities
• Review valuation reports
• Ability to manage a high work load
• Clear quarterly audit reviews
• Obtained a mandate increase within 12 months

Since beginning my role as a Senior Case Manager at CMME I have become highly experienced in Mortgages and Client services. I undertake a number of responsibilities including, but not limited to;

• Providing outstanding customer service to ensure mortgage applications are processed efficiently and accurately, whilst updating clients throughout the process. I have built great working relationships with colleagues, business development managers, solicitors and estate agents.
• Excellent time management and organisation to fully submit mortgage applications whilst managing and communicating with my own clients, chasing lenders and solicitors for updates and working towards monthly team targets.
• Provided full administrative support to 6 senior brokers within the last 5 and a half years including running affordability checks and income calculation enabling me to assess our clients financial situation, preparing readiness for mortgage application.
• Request and review client documents ensuring they are compliant with lenders and compliance standards
• Excellent knowledge of mortgage lender systems, criteria, processes and mortgage types varying anything from first time buyers to SPV buy to let mortgages.
• Helping to train new starters.
• Work under pressure, as part of a team and independently
• Handle complex cases ensuring I remain professional and FCA compliant throughout,
• Working within CMME’s company Sports and Social committee - this involves arranging multiple events for staff throughout the year.

My role within the Motor care department required me to complete non fault motor claim processes for insurers. This involved managing claims efficiently and effectively. Getting customers back on the road in a hire vehicles whilst the claim was processed with the insurers. My role included;

• Providing exceptional customer experience through tailored telephone conversations
• Using effective questioning skills to gather full information regarding th accident. Whilst being sensitive to the matter.
• Recording detailed and accurate information onto the claims database.
• Liaising with multiple internal and external departments in order to resolve customer enquires.
• Answering a minimum of 100 telephone calls per day with professionalism.
• Consistently achieved inbound and outbound call targets and service quality targets.
• Handled each call with compassion for a professional, personal service

As a call Qualifier my role was to contact a height volume of potential clients;

• I was responsible for calling customers who had shown an interest in a particular life insurance product, to obtain information with regards to their requirements. Once this had been done I pass the client details onto an experienced life insurance advisor to finalise.
• Calling warm and hot leads who have entered their details into our website.
• Submitting data for reports regarding leads transferred and dealing with retentions
• Top call qualifier repeatedly
• Managed over 100 customer calls per day with accuracy and efficiency for optimum productivity.