Summary
Overview
Work history
Education
Skills
Timeline
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Lauren Aird

Northampton

Summary

Offering strong organisational and problem-solving skills with background in team collaboration and management of product portfolios. Knowledgeable about market analysis, customer insights, and agile methodologies.


Driven and innovative individual with knack for strategic thinking and problem-solving. Excel at communication and seamlessly blending creativity with analytical skills. Ready to make significant impact by driving product success and fostering growth.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work history

Travel and Pet Product Manager

Staysure Group
10.2020 - 10.2024
  • Analyse customer needs, market trends, and business objectives to align product strategies effectively
  • Conduct market research and competitive analysis to guide strategic decisions
  • Complete Annual Target Market statements
  • Collaborate with Operational teams to implement solutions to boost productivity
  • Compile clear presentations to effectively communicate data
  • Liaise with underwriters, third-party providers, and internal teams to address customer and product-related issues
  • Define product requirements and positioning alongside the Product Owner
  • Work with the Pricing & Underwriting team to enhance product portfolio performance and resolve any performance-related issues (loss ratios)
  • Collaborate with partners to create tailored product propositions and manage daily operational challenges
  • Coordinate with the marketing team on daily activities, ensuring compliance with branding and regulatory standards
  • Contribute to the overarching product vision in line with Consumer Duty standards.

Product Executive

Staysure Travel Insurance
07.2017 - 10.2020
  • Provide support to Product Manager
  • Serve as a subject matter expert, supporting all business areas with inquiries related to our products and underwriting processes
  • Collaborate with the legal, compliance and capacity providers to maintain proper documentation and adherence to consumer duty requirements
  • Research the market and competitors to identify opportunities and trends, informing product decisions and improving competitiveness
  • Collaborate with underwriters, compliance, pricing, and other teams to enhance and develop products, ensuring positive customer outcomes
  • Review and sign off marketing materials and campaigns aimed at promoting products
  • Review and enhance policy documentation for customer clarity and contribute to the creation of product training content for staff
  • Analyse customer complaints to identify trends, common issues, and opportunities for product and process improvements.

Quality Assurance Agent

Staysure Travel Insurance
06.2015 - 07.2017
  • Monitor numerous departments calls to ensure compliance in line with underwriters and regulators requirements
  • Provide feedback to agents regarding their performance
  • During this role I was required to coach agents to ensure they reached their full potential, and this gave me the opportunity to demonstrate my vast product knowledge.

Customer Service and Sales Agent

Staysure Travel Insurance
12.2012 - 06.2015
  • Provide excellent customer service to all customers
  • Showcase excellent product knowledge when servicing our customers
  • Serve new business and existing customers in line with regulatory and business standards.

Education

Chartered Insurance Institute (Level 3)
03.2024 - 10.2024

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Diploma Level 2 – Team Leading
07.2017 - 07.2019

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The Duston School, Northampton
06.2007 - undefined

Skills

  • Throughout my education and professional experiences, I have developed a range of valuable skills I have solid IT knowledge and can effectively use programs such as Microsoft Word, Excel, and PowerPoint I am reliable, hardworking and have a meticulous attention to detail with an extensive knowledge of the insurance industry My experiences have strengthened my communication skills, boosted my confidence, and enhanced my ability to think quickly under pressure In all my roles, I have shown myself to be responsible and trustworthy I am also patient and excel in teamwork, recognizing the importance of fostering positive relationships with colleagues Additionally, i have a strong ability to work independently and take initiative I thrive on challenges and adapt well to new environments

Timeline

Chartered Insurance Institute (Level 3)
03.2024 - 10.2024

Travel and Pet Product Manager

Staysure Group
10.2020 - 10.2024

Product Executive

Staysure Travel Insurance
07.2017 - 10.2020

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Diploma Level 2 – Team Leading
07.2017 - 07.2019

Quality Assurance Agent

Staysure Travel Insurance
06.2015 - 07.2017

Customer Service and Sales Agent

Staysure Travel Insurance
12.2012 - 06.2015

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The Duston School, Northampton
06.2007 - undefined

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Lauren Aird