Lauren Aird
Northampton
Summary
Offering strong organisational and problem-solving skills with background in team collaboration and management of product portfolios. Knowledgeable about market analysis, customer insights, and agile methodologies.
Driven and innovative individual with knack for strategic thinking and problem-solving. Excel at communication and seamlessly blending creativity with analytical skills. Ready to make significant impact by driving product success and fostering growth.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Travel and Pet Product Manager
Staysure Group
2020.10 - 2024.10
- Analyse customer needs, market trends, and business objectives to align product strategies effectively
- Conduct market research and competitive analysis to guide strategic decisions
- Complete Annual Target Market statements
- Collaborate with Operational teams to implement solutions to boost productivity
- Compile clear presentations to effectively communicate data
- Liaise with underwriters, third-party providers, and internal teams to address customer and product-related issues
- Define product requirements and positioning alongside the Product Owner
- Work with the Pricing & Underwriting team to enhance product portfolio performance and resolve any performance-related issues (loss ratios)
- Collaborate with partners to create tailored product propositions and manage daily operational challenges
- Coordinate with the marketing team on daily activities, ensuring compliance with branding and regulatory standards
- Contribute to the overarching product vision in line with Consumer Duty standards.
Product Executive
Staysure Travel Insurance
2017.07 - 2020.10
- Provide support to Product Manager
- Serve as a subject matter expert, supporting all business areas with inquiries related to our products and underwriting processes
- Collaborate with the legal, compliance and capacity providers to maintain proper documentation and adherence to consumer duty requirements
- Research the market and competitors to identify opportunities and trends, informing product decisions and improving competitiveness
- Collaborate with underwriters, compliance, pricing, and other teams to enhance and develop products, ensuring positive customer outcomes
- Review and sign off marketing materials and campaigns aimed at promoting products
- Review and enhance policy documentation for customer clarity and contribute to the creation of product training content for staff
- Analyse customer complaints to identify trends, common issues, and opportunities for product and process improvements.
Quality Assurance Agent
Staysure Travel Insurance
2015.06 - 2017.07
- Monitor numerous departments calls to ensure compliance in line with underwriters and regulators requirements
- Provide feedback to agents regarding their performance
- During this role I was required to coach agents to ensure they reached their full potential, and this gave me the opportunity to demonstrate my vast product knowledge.
Customer Service and Sales Agent
Staysure Travel Insurance
2012.12 - 2015.06
- Provide excellent customer service to all customers
- Showcase excellent product knowledge when servicing our customers
- Serve new business and existing customers in line with regulatory and business standards.
Education
Chartered Insurance Institute (Level 3)
2024.03 - 2024.10
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Diploma Level 2 – Team Leading
2017.07 - 2019.07
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The Duston School, Northampton
2007.06 -
Skills
- Throughout my education and professional experiences, I have developed a range of valuable skills I have solid IT knowledge and can effectively use programs such as Microsoft Word, Excel, and PowerPoint I am reliable, hardworking and have a meticulous attention to detail with an extensive knowledge of the insurance industry My experiences have strengthened my communication skills, boosted my confidence, and enhanced my ability to think quickly under pressure In all my roles, I have shown myself to be responsible and trustworthy I am also patient and excel in teamwork, recognizing the importance of fostering positive relationships with colleagues Additionally, i have a strong ability to work independently and take initiative I thrive on challenges and adapt well to new environments
Timeline
Chartered Insurance Institute (Level 3)
2024.03 - 2024.10
Travel and Pet Product Manager
Staysure Group
2020.10 - 2024.10
Product Executive
Staysure Travel Insurance
2017.07 - 2020.10
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Diploma Level 2 – Team Leading
2017.07 - 2019.07
Quality Assurance Agent
Staysure Travel Insurance
2015.06 - 2017.07
Customer Service and Sales Agent
Staysure Travel Insurance
2012.12 - 2015.06
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The Duston School, Northampton
2007.06 -