Lauren Ainsworth
London
Summary
Dedicated professional with a service driven approach, excelling in customer service and payment processing. Demonstrates patience and composure in high-pressure environments, effectively upselling products to enhance customer satisfaction. Committed to leveraging skills to drive success in the industry while pursuing opportunities for growth and development.
Overview
2027
2027
years of professional experience
4041
4041
years of post-secondary education
Work history
Volunteer Experience
OOCL shipping company
- Assisted with administrative tasks and document management.
- Supported the registration of information into databases.
- Collaborated with team members to enhance communication skills.
Children’s art cub helper
Create Kate
- Guiding children through creative activities, ensuring their safety and encouraging a positive environment for artistic expression.
- My responsibilities included assisting with materials, providing instruction and managing group behavior, while also focusing singularly with children who needed extra support.
Waitress
Yaz Restaurant
05.2021 - 03.2026
- I was responsible for taking orders, serving food and drink while ensuring customer satisfaction and managing restaurant opening and closing procedures.
- I learnt how to handle payments accurately, deal with customer inquiries and learnt the values of teamwork and problem solving in a fast paced environment.
- Here, I took on a leadership role by training new staff, while being able to multitask and prioritise work and give excellent customer service.
Retail Assistant
Accessorize
08.2019 - 02.2020
- Focusing on customer service, handling transactions, managing inventory and upselling products.
- This enhanced my ability to work under pressure, collaborate effectively in a team environment and strengthen my attention to detail with dealing with customer complaints and monitoring stock levels.
Education
GCSE’s - Combined science, Mathematics, English literature/ language, Business, Geography
Highams Park School
BTEC’s - Applied science (Biology, Chemistry, Physics and Psychology)
Sir George Monoux College
LondonReferences
References available upon request.
Timeline
Waitress
Yaz Restaurant
05.2021 - 03.2026
Retail Assistant
Accessorize
08.2019 - 02.2020
Volunteer Experience
OOCL shipping company
Children’s art cub helper
Create Kate
GCSE’s - Combined science, Mathematics, English literature/ language, Business, Geography
Highams Park School
BTEC’s - Applied science (Biology, Chemistry, Physics and Psychology)
Sir George Monoux College