Lauren Ainscough
Manchester
Summary
Experienced and results-oriented professional with a strong background in staffing coordination, recruitment, and team management in the hospitality and events industry. Proven ability to hire, onboard, and oversee large teams, including FOH, BOH, and bar staff, ensuring smooth operations and exceptional service for high-profile events and daily operations. Skilled in creating positive, productive work environments while optimizing team performance and operational efficiency. Looking forward to bringing my expertise and enthusiasm into a dedicated staffing role in hospitality, contributing to the success of guest experiences.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Duty Manager
Peppermint Bar and Events
Manchester
04.2023 - 12.2024
- Recruited, hired, and onboarded new staff, ensuring all team members were well-prepared and confident in their roles.
- Supervised teams across large-scale events, including agency staff, ensuring smooth coordination between departments.
- Responsible for the FOH, Bar, and BOH teams, maintaining high standards of service and seamless daily operations.
- Managed logistics and operational flow for corporate private hires and major events.
- Fostered a positive team environment by leading with clear communication and structured delegation.
Floor Staff/Supervisor
Escape to Freight Island
Manchester
04.2022 - 12.2024
- Ensuring quality control and customer service in a large event space of over 3,500 people
- Leading staff during large, corporate events such as the UK Festival Awards
- Managing staff delivering food and drinks from over 8 different vendors
- Training new employees and monitoring the performance of current employees
- Creating a positive and professional work environment for staff
- Providing guests with an exceptional experience during Sunday Roast service, making recommendations, taking orders, and setting up tables to the restaurant's high standards
Head Waitress
Pizza Hut
Manchester/Edinburgh
01.2015 - 01.2022
- Looking after a section of guests and ensuring that they have the perfect service experience
- Conversing with customers to resolve any complaints and ensuring they are completely satisfied with their service
- Supervising new members of staff and guide them through the stages to becoming a Server
- Effectively communicating with colleagues to manage busy periods and rectify any issues
Supporting Families Q-Step Intern
Greater Manchester Combined Authority
Manchester
06.2021 - 08.2021
- Utilising Excel, QGIS and SPSS to effectively clean, analyse and present data on over 160,000 individuals
- Preparing and delivering reports and presentations, coordinating with stakeholders, and liaising with internal and external teams
- Had to be highly organised, detail-oriented, and work with minimal supervision
Learning Mentor
City Year
Manchester
01.2018 - 01.2019
- Monitoring and managing the behaviour, work and attitude of a select group of individuals in Year 6, who were most at risk of fulfilling their potential
- Independently leading Maths and Guided Reading sessions with small groups of pupils
- Organising and supervising a variety of after-school clubs
- Tutoring pupils who were below their projected targets in Maths and English, with all the pupils tutored exceeding those targets
Education
BSocSci - Sociology
University of Manchester
Manchester, United Kingdom 01.2019 - 01.2023
A Levels - Sociology, Theology and Philosophy and Geography
Loreto College
Manchester, United Kingdom 01.2017 - 01.2015
Skills
- Recruitment and on-boarding
- Team leadership
- Outstanding customer service
- Staff rota management
- Problem-solving
- Communication skills
Timeline
Duty Manager
Peppermint Bar and Events
04.2023 - 12.2024
Floor Staff/Supervisor
Escape to Freight Island
04.2022 - 12.2024
Supporting Families Q-Step Intern
Greater Manchester Combined Authority
06.2021 - 08.2021
BSocSci - Sociology
University of Manchester
01.2019 - 01.2023
Learning Mentor
City Year
01.2018 - 01.2019
A Levels - Sociology, Theology and Philosophy and Geography
Loreto College
01.2017 - 01.2015
Head Waitress
Pizza Hut
01.2015 - 01.2022
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