LAURA VICTORIA RAMOS GARZÓN
London,London
Summary
Results-driven HR professional with five years of experience in people operations, encompassing recruitment, onboarding, and payroll administration. Supported employee queries and maintained accurate records while promoting workplace wellbeing. Coordinated training for 160 employees and managed operations for a workforce of 200.
Overview
16
16
years of professional experience
Work History
Multilingual Operations Support Advisor
The Barcode Warehouse
London / Remote
2023.01 - Current
- Managed 50–80 high-volume cases and service requests per shift across more than 40 client contracts, prioritising urgent queries and following documented procedures.
- Maintained accurate and auditable records in ServiceNow, documenting communications, decisions and outcomes.
- Liaised with internal teams and client stakeholders to gather information, resolve queries and manage expectations.
- Supported colleagues and new starters with process guidance and system access, sharing knowledge and helping them work confidently within established procedures.
- Worked independently in a fully remote environment, balancing competing priorities while consistently achieving KPI ratings of 5–6 out of 6.
Recruitment Administrator
Eminence Organisation
Birmingham
2021.05 - 2021.09
- Provided high-volume recruitment administration, including candidate screening, interview coordination, candidate communication and recruitment tracking.
- Scheduled and confirmed approximately 20–30 interviews per day during peak periods, maintaining accurate candidate records, recruitment trackers and pipeline data.
- Coordinated registration and onboarding for 15–20 new starters each week, checking required documentation and providing clear joining information.
- Supported recruitment events, training sessions and workflow improvements; recognised internally in UK and European performance updates for exceeding recruitment and onboarding targets.
Psychology Trainee – Supervised Clinical Placement
Los Libertadores Fundación Universitaria
Bogotá
2017.02 - 2017.06
- Supported supervised individual and group wellbeing sessions, maintaining confidential records and contributing to psychological assessment reports.
- Worked with colleagues to deliver psychoeducational workshops and provide appropriate support to service users.
Psychology Trainee – Victim Support Programme
Fiscalía General de la Nación
Bogotá
2016.08 - 2016.11
- Worked with psychologists, social workers, police and legal professionals to coordinate safeguarding and crisis support for victims and families.
- Co-delivered safeguarding and prevention workshops across six primary schools, supporting children and families to understand domestic violence, bullying, sexual abuse and substance misuse.
- Prepared confidential case notes and reports, provided emotional support, and helped individuals understand formal reporting routes.
Zonal Supervisor – Workforce Operations & HR Support
Fuller Mantenimiento S.A.
Bogotá
2014.11 - 2016.03
- Coordinated workforce operations for approximately 200 employees across 40 client contracts, overseeing on-site supervisors and local work priorities.
- Managed candidate screening, first-stage interviews and documentation checks; coordinated onboarding, inductions and workforce allocation.
- Checked and verified payroll inputs for approximately 200 employees, including overtime, holidays, authorised leave and absences.
- Provided initial support for employee relations, wellbeing and safety concerns, documenting issues and escalating serious cases to the relevant team.
- Delivered induction and refresher training on chemical-safe cleaning procedures.
- Taught safe use of industrial machinery and maintained signed training records.
Junior HR Analyst
Radiopolis
Bogotá
2014.04 - 2014.10
- Supported end-to-end recruitment for 50 employees across operational campaigns, including candidate screening, interview coordination, employment documentation and onboarding.
- Coordinated induction and training activities for 160 employees.
- Supported HR administration in line with Colombian employment legislation, social security requirements and workplace standards; maintained employee files and job descriptions.
- Administered and scored psychometric, cognitive and behavioural assessments in partnership with the organisational psychologist.
- Maintained payroll change and workplace accident records, and supported employee benefits, wellbeing activities and internal HR events.
Human Resources Assistant (Maternity Cover)
Eli Lilly and Company
Bogotá
2013.11 - 2014.04
- Supported monthly payroll administration for approximately 30–50 employees, updating records for overtime, bonuses, commissions, allowances and sickness absence, and reviewing payroll reports for accuracy.
- Responded to employee HR queries on employment certificates, leave, benefits and documentation, coordinating timely follow-up with the relevant teams.
- Maintained confidential employee records and HR files in line with internal policies and data-protection requirements, supporting accurate HR reporting and employee services.
Management & Administrative Assistant – HR and Office Administration
Rabema E.U.
Bogotá
2011.01 - 2012.04
- Provided administrative and recruitment support, including candidate screening, first-stage interviews, employment documentation, onboarding and induction; prepared candidate information for final selection by the manager.
- Managed administration and customer support for approximately 30 clients each week, handling enquiries, orders, invoicing, documentation, petty cash, expenses, meetings and travel arrangements.
Education
CIPD Level 5 Associate Diploma - Human Resourse
Avado
London, ENG2026-10
BSc - Psychology
Fundación Universitaria Los Libertadores
Colombia2017-01
Skills
- Incident management
- HR operations management
- Payroll processing
- Leave management
- Employee onboarding
- Lifecycle administration
- HR reporting and compliance
- Effective communication
Languages
- Spanish - Native
- English - Professional working proficiency
Training
- Human Resources Management - SENA
- Human Resources Administration - SENA
- Design of Evaluation Instruments - SENA
Timeline
Multilingual Operations Support Advisor
The Barcode Warehouse
2023.01 - Current
Recruitment Administrator
Eminence Organisation
2021.05 - 2021.09
Psychology Trainee – Supervised Clinical Placement
Los Libertadores Fundación Universitaria
2017.02 - 2017.06
Psychology Trainee – Victim Support Programme
Fiscalía General de la Nación
2016.08 - 2016.11
Zonal Supervisor – Workforce Operations & HR Support
Fuller Mantenimiento S.A.
2014.11 - 2016.03
Junior HR Analyst
Radiopolis
2014.04 - 2014.10
Human Resources Assistant (Maternity Cover)
Eli Lilly and Company
2013.11 - 2014.04
Management & Administrative Assistant – HR and Office Administration
Rabema E.U.
2011.01 - 2012.04
CIPD Level 5 Associate Diploma - Human Resourse
Avado
BSc - Psychology
Fundación Universitaria Los Libertadores