Laura Kate Mason

• Delivered T Level Education and Early Years, Level 2 Health and Social Care and Level 2 Travel and Tourism qualifications across multiple awarding bodies in my first year as an Early Career Teacher.

• Monitored learner progress, implemented targeted interventions and provided feedback to improve achievement, engagement and attendance.

• Supported learners with SEND, SEMH needs and additional barriers to learning through inclusive teaching, pastoral support and safeguarding practices.

• Collaborated with parents, carers, colleagues and external agencies to promote positive learner outcomes, wellbeing and progression.

• Maintained accurate learner records and contributed to curriculum development, quality improvement and student success.

• Supported vulnerable children and young people unable to access mainstream education due to SEND, SEMH needs, anxiety, behavioural difficulties and complex personal circumstances.

• Planned and delivered tailored one-to-one and small group interventions to promote engagement, emotional wellbeing, resilience and positive behaviour.

• Worked collaboratively with families, colleagues and external professionals to support positive outcomes and contribute to multi-agency support arrangements.

• Contributed to safeguarding vulnerable children and young people whilst undertaking the role alongside studying for my BA (Hons) in Early Childhood Education and Care.

• Planned and delivered lessons across EYFS to Year 6, independently leading classroom instruction during teachers' PPA time and periods of absence.

• Provided whole-class, small group and one-to-one support, including tailored interventions for pupils with SEND and SEMH needs.

• Promoted pupil progress, confidence, emotional wellbeing and positive behaviour through engaging and inclusive learning experiences.

• Worked collaboratively with families, teachers and external professionals to support safeguarding, pupil development and positive outcomes, whilst studying for my BA (Hons) in Early Childhood Education and Care.

• Provided whole-class, small group and one-to-one support for pupils, including children with SEND and SEMH needs, working closely with the SENCo, teachers, parents and external professionals.

• Delivered targeted interventions, including speech and language programmes, and supported the school's nurture provision to promote emotional wellbeing and resilience.

• Developed and introduced the Buzz Buddies intervention programme, supporting pupils with anxiety, low self-esteem, friendship difficulties and emotional regulation challenges.

• Promoted positive behaviour through restorative and nurturing approaches, contributed to safeguarding and pupil welfare, and led enrichment activities including French lessons and a Key Stage 2 Science Club.

• Delivered exceptional customer service, building strong relationships and developing a loyal client base through excellent communication, listening skills and attention to detail.

• Advised customers on travel products, destinations, travel insurance and associated services, tailoring recommendations to individual needs and budgets.

• Maintainedd regular communication with customers throughout the booking journey, resolving queries and complaints professionally whilst ensuring high levels of customer satisfaction.

• Consistently exceeded sales and service targets, achieving 100% customer service feedback, whilst managing banking procedures, customer records and compliance with company policies.

• Supported the day-to-day management of a busy retail travel branch, ensuring high standards of customer service, operational efficiency and team performance.

• Coached, developed and performance managed team members through regular reviews, feedback, training and ongoing support.

• Analysed business performance, customer feedback and sales data to identify opportunities for improvement and growth.

• Assisted with staff scheduling, resource planning and continuous improvement initiatives to enhance customer experience, team performance and business results.

• Managed the day-to-day operations of a busy retail travel branch, ensuring exceptional customer service, operational efficiency and achievement of business targets.

• Led, motivated and developed staff through recruitment, one-to-one meetings, personal development plans, coaching and performance management.

• Analysed business performance, customer feedback and market trends to identify opportunities for improvement, growth and increased customer satisfaction.

• Built strong relationships with customers, colleagues and stakeholders, leading by example, resolving complex issues and ensuring compliance with company policies and procedures.

• Successfully completed NVQ Level 2 and Level 3 qualifications in Travel and Tourism with Distinction whilst gaining practical experience within a busy retail travel environment.

• Delivered excellent customer service, building strong relationships through effective communication, active listening and a thorough understanding of individual needs and budgets.

• Recommended suitable travel solutions using effective questioning techniques, whilst developing knowledge of travel products, destinations and associated services.

• Supported the day-to-day running of the branch through administration, payment processing, record keeping and maintaining high standards of customer service and professionalism.