Laura Jayne Battle
Taunton,Somerset
Summary
A pro-active HR professional with a successful career within the Public and Private sectors. Extensive knowledge in employment law, Skilled in Negotiation, Talent Management, HR Consulting, Employee Handbooks, and Coaching with extensive employee relations experience. An influencer with excellent communication and leadership skills who motivates and coaches’ others. Ability to demonstrate a high level of business acumen and a tested decision maker. Possesses excellent organisational skills, sets and consistently achieves challenging goals and targets. I am a proactive individual who is always willing to learn and adapt to ever changing environments, I am a strong team player who aims to bring people together.
Overview
27
27
years of professional experience
Work history
Senior Employment and Industrial Relations Manager
Valorum Care Group
03.2023 - Current
- Review all company policies and processes in place and implement new services and hospitals opening this year
- Initially supporting a head count of circa 2500 employees and growing
- Support the Head of HR to streamline HR practice across the group
- Provide HR advice and guidance during this period of growth
- Support Senior Leadership Team, Registered Managers, and the Internal Recruitment team with any HR related queries especially employment related matters
- Review reward and benefit offerings across the group
- Create training content and deliver this across the group
- Support and manage employment tribunal cases
- Work cross site to support managers with employee relation concerns within in service
- Conduct complex disciplinary, grievance related meetings
- Manage project work and assist with redundancy situations and TUPE transfers.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Displayed energy and enthusiasm in fast-paced environment.
- Delivered high-quality results within budget and timeframe targets.
- Analysed data and information to identify issues and create tailored solutions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Generated Key Performance Indicator reporting to drive better performance.
- Developed plans and strategies to promote continuous improvement.
- Supported team by demonstrating respect and willingness to help.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
HR Advisor
Amphenol Thermometric (UK)
08.2018 - 02.2029
- Fixed term contract to cover the Senior HR Manager whilst on a period of absence
- Managing the day to day HR function, absence, holiday, payroll, performance issues, grievance issues, leading disciplinary investigations and handling recruitment
- During my time with Amphenol whilst supporting the HR manager I was tasked with leading the GDPR update, my role included: writing policies and procedures to assist in ensuring our compliance with the GDPR regulation, organising training for the senior management team, creating a training PowerPoint for all employees
- Completing audits within departments to ensure compliance and offer further training and assistance where required
- Reviewing Absence and performance management structure leading change to create a fair, streamlined process that fits with the company’s aspirations for the future.
Employment Relations Manager
the Abbeyfield Society
04.2019 - 03.2024
- I initially undertook this role as an interim advisor covering a period of maternity leave, at the end of my fixed term contract I was then offered a permanent position within the team
- What initially attracted me to the role was how new the service was to the business, as it was still in the launch phase
- The HR Advice Line was launched in early 2019, the service is offered to our central services and procured to the membership societies
- The company is currently working through a huge restructure to improve, streamline and centralise all services and update systems
- My role is to provide advice and case management on all employee relation matters, to care home managers, business managers and provide support to employees
- Ranging from sickness absence, grievance/complaints, disciplinary’s, performance issues, conduct/capability issues, payroll, staff wellbeing and other business operational support
- We also provide coaching and training to managers and assist in high-risk cases i.e., Employment Tribunals where we work closely with our solicitors to provide support and manage the process effectively
- I am also responsible for Policy updates and changes creating toolkits and training materials, and managing our online content on the company intranet
- During my time with the service, I have improved and continue to improve the customer service experience with an ever-increasing workload by implementing various improvements.
- Improved business HR policies by guiding and collaborating with managers.
- Monitored evolving regulatory changes and parameters to maintain operational compliance.
- Advised line managers on correct disciplinary procedures for compliant issue resolution.
- Wrote and maintained employee handbook covering company policies and mission statement.
- Educated line managers on policy and process changes for implementation.
- Delivered high-quality results within budget and timeframe targets.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Analysed data and information to identify issues and create tailored solutions.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Stayed current on processes and procedures to offer relevant assistance.
Office and Procurement Co-Ordinator
Sterling Services Ltd
07.2017 - 08.2018
- Support finance manager with any administrative duties, provide HR advice to the management team, lead absence and disciplinary investigations
- Highlight the need for GDPR to reviewed and enforced to ensure compliance
- Leading and office restructure and revamp, supporting the procurement function ordering items for site and the factory ensuring project deadlines were achieved.
Administrator
The Willowset Preschool
Stoke St Gregory, Taunton, Somerset
02.2017 - 07.2017
- Dealing with all aspects of payroll, ensuring pension contributions are effectively inputted, wages are paid, maintaining the preschools books, managing expenses and petty cash when required
- Ensuring all bookings are made effectively in line with the OFSTED requirements to ensure adult to child ratios are correct
- Answering phones, dealing with potential new parents, handling the registration process for new children, maintaining the database
- Advertising new roles within the setting
- Assisting with HR related issues, people issues, handling change, grievance and appraisals
- PA assistance the chair and preschool manager.
Domestic Abuse coordinator
Somerset Integrated domestic abuse service
Somerset
06.2014 - 08.2016
- Provide safety planning advice to vulnerable client’s experiencing Domestic Violence/abuse, using save lives (CAADA) standards
- Identifying risk levels using the save lives (CAADA) dash risk assessments
- Maintain accurate case notes and client records, representing clients with other professional’s i.e
- Mental health, social services, health, housing, benefits etc
- Provide emotional support to clients and offer support through criminal justice proceedings
- Safeguarding adults and children via children and adult social care and Multi Agency Risk assessment Conference (MARAC) referrals
- Providing cover for the Domestic Abuse Free Phone line, taking referrals into the service from other professional agencies and vulnerable clients, liaising with team members across the service to provide outstanding service to our clients, updating and maintaining spreadsheets and databases
- Lead facilitator for the overcoming abuse victim programme in Taunton Deane
- Liaising with other agencies providing a multi-agency approach for our clients
- Providing 24 hour support.
HR Assistant
Debenhams
Taunton, Somerset
04.2016 - 05.2016
- Providing HR support within a busy head office environment, main duties: completing password resets and assisting colleagues access a new learning system
- Assisting colleagues with payroll queries, holiday balances, grievances, maternity queries and many other issues or support that may be required on the support line.
Teaching Assistant
Creech St Michael School
Taunton, Somerset
09.2015 - 01.2016
- Providing 1-1 support to a child with special educational needs
- Assisting the teacher with the set up and maintenance of the classroom
- Clearly documenting educational and developmental milestones
- Liaising with parents and other professional specialists
- Reporting potential Safeguarding issues.
Deputy Sales Manager
B&Q
Taunton
01.2007 - 06.2014
- Compliance with audit and health and safety standards
- Maintain detailed records on Departments stock databases
- Liaise with management throughout the southwest region attend conference calls and meetings
- Evaluate new equipment and Train staff on the use of IT software, checkouts, stock control and audit procedures
- Produce detailed analytical reports
- Financial responsibility signing off payroll and cash handling responsibility
- Carry out risk assessments
- Member of the On-Call team
- Staff rotation scheduling
- Weekly sales reviews, 1-1’s and appraisals
- Facilitating disciplinary meetings, grievances and absence reviews
- Assisting store developments and range changes
- Sales Target setting to showroom and seasonal teams
- Customer complaints champion.
Stock controller
B&Q
Taunton
01.2004 - 01.2007
- Ensure stock databases are correct and maintained
- Produce range review calendar and packs for departments and review/sign off when completed
- Ensure compliance procedure is in place and carried out preparing for quarterly stock loss indicators and main audits
- Facilitating stock, admin and warehouse training in store and regionally
- Working as part of a team to achieve wider goals.
Checkout operator and cash handling operator
B&Q
Taunton
01.2003 - 01.2004
- Processing payments, refunds, sales orders
- Answering telephones, taking and passing on messages to relevant departments and dealing with complaints
- Ensuring work area is kept maintained and safe
- Ensuring visitors sign in and issue staff searches and safety checks.
R.T Roadmarkings LTD
Taunton
06.2002 - 08.2003
- Providing administrative support throughout the summer holidays duties included: Answering phones, taking messages
- Producing quotations and updating spreadsheets
- Banking and issuing staff wages
- Assisting in site visits
- And other general office duties faxing, photo coping, typing etc.
Skills
- Excellent Communication Skills
- Negotiations and Settlements
- Employment Tribunals
- TUPE
- Redundancy
- Enthusiastic
- Self-Motivated
- Flexible
- High attention to detail
- Team player
- IT proficient - Microsoft office and systems
- Able to prioritise effectively
- Hard Working
- Data confidentiality
- Financial risk assessment
- Legal research
- ID document verification
- Termination of benefits procedures
- Interview techniques
- Entitlement assessments
- Conflict management
- Application evaluation
- UK Employment law
- Benefits planning
- Policy and regulation compliance
- UK welfare system
- Customer care
- Team building
- Payroll administration
- Time management
- Leadership
- Communication skills
- Knowledge of [Software]
- Customer-focused
- Social media marketing
- Problem-solving
Custom
- Holder of an Amateur Radio Licence and a member of the RSGB.
- Chairperson of Taunton RAYNET.
- Raising money for charity
- Spending time with family hosting BBQs in the summer
Personal Information
- Date of birth: 11/11/86
- Gender: Female
- Nationality: British
- Marital Status: Single
Timeline
Senior Employment and Industrial Relations Manager
Valorum Care Group
03.2023 - Current
Employment Relations Manager
the Abbeyfield Society
04.2019 - 03.2024
HR Advisor
Amphenol Thermometric (UK)
08.2018 - 02.2029
Office and Procurement Co-Ordinator
Sterling Services Ltd
07.2017 - 08.2018
Administrator
The Willowset Preschool
02.2017 - 07.2017
HR Assistant
Debenhams
04.2016 - 05.2016
Teaching Assistant
Creech St Michael School
09.2015 - 01.2016
Domestic Abuse coordinator
Somerset Integrated domestic abuse service
06.2014 - 08.2016
Deputy Sales Manager
B&Q
01.2007 - 06.2014
Stock controller
B&Q
01.2004 - 01.2007
Checkout operator and cash handling operator
B&Q
01.2003 - 01.2004
R.T Roadmarkings LTD
Taunton
06.2002 - 08.2003
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