Laura Grace Parker

My role was to answer calls which varied from suicide attempts, giving CPR instructions over the line to colds, to help people in the most efficient and kind way possible. I progressed to be a coach to others where I would advise them on the correct action and sequence of help for the patients and to audit other members of staffs calls to regulate patient safety. I would also help to organise patient appointments.

Overall running of the account where I was responsible for reaching targets, the growth of the business, organising event, stock control, counter treatments and staff happiness and training.

Working with Clarins, Aromatherapy Associates and Jessica producing a range of treatments with high customer care, maintaining high health and hygiene standards required within a salon and organising the appointment diary for the salon.

Working as a beauty therapist with Decleor, Elemis and Jessica beauty products.

Working with treatments based on Ayurvedic philosophies. Working in Libertys, Harvey Nichols, Dickens and Jones and Barkers and Westbourne Grove Therapy rooms participating as both a beauty therapist and counter sales assistan.

• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Updated product labelling and pricing to reflect discounts and offers.
• Explained product benefits maximising customer engagement while driving sales.
• Operated tills with care and precision to accurately process cash and credit card transactions.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Harnessed retail knowledge to boost product turnover.