Laura Catalina Castro Restrepo
Leeds,West Yorkshire
Summary
Results-driven retail and hospitality professional with over 8 years of experience in customer service and team leadership. Currently pursuing Marketing with Advertising Management at Leeds Beckett University, specialising in marketing strategy and consumer behaviour. Bilingual in English and Spanish, with strong communication and leadership skills, committed to enhancing customer experiences and driving business growth.
Overview
9
9
years of professional experience
Work history
Sales Assistant & Commercial
Zara
Leeds
12.2021 - 07.2026
- Delivered outstanding customer service, contributing to achievement of sales targets.
- Collaborated with management to drive sales performance and improve customer satisfaction.
- Processed sales, exchanges and refunds accurately and efficiently.
- Maintained visual merchandising and commercial standards, enhancing overall store presentation.
- Assisted with merchandising, product presentation and seasonal campaigns.
- Supported stock replenishment and deliveries before store opening.
Barista Maestro / Assistant Manager
Costa Coffee
Leeds
11.2018 - 11.2021
- Assisted Store Manager in daily operations, leading team of up to 12 baristas to maintain service standards.
- Trained and coached new team members.
- Resolved customer concerns to enhance service experience and satisfaction.
- Maintained food safety, health & safety and hygiene standards.
- Coordinated stock ordering and inventory management, ensuring consistent product availability.
- Opened and closed store while maintaining company standards.
Customer Service Assistant
El Mexicana
Leeds
07.2018 - 11.2018
- Delivered excellent customer service in fast-paced environment.
- Resolved customer complaints effectively.
- Assisted team members with operational tasks, enhancing team efficiency and service delivery.
- Prepared food and drinks according to company standards, ensuring quality and consistency for customers.
Assistant Manager
Bakery Shop
Madrid
06.2017 - 06.2018
- Supervised daily store operations, ensuring efficient staff scheduling and workflow.
- Maintained high customer service and quality standards, enhancing customer satisfaction.
- Managed stock control and coordinated deliveries to maintain optimal inventory levels.
- Assisted with sales reporting and inventory management.
Education
BA (Hons) Marketing with Advertising Management - Marketing
Leeds Beckett University
Leeds /2024 -
European Baccalaureate in Social Sciences -
IES Diego Velázquez
Madrid /2013 - /2015
GCSEs -
IES Francisco Ayala
Madrid /2009 - /2015
Skills
- Sales Reporting
- Stock & Inventory Management
- Visual Merchandising
- Customer Service Excellence
- Complaint Resolution
- Training & Coaching
- Team leadership
- Sales awareness
- Cash Handling
- Marketing and Advertising
- Bilingual communication
Timeline
Sales Assistant & Commercial
Zara
12.2021 - 07.2026
Barista Maestro / Assistant Manager
Costa Coffee
11.2018 - 11.2021
Customer Service Assistant
El Mexicana
07.2018 - 11.2018
Assistant Manager
Bakery Shop
06.2017 - 06.2018
GCSEs -
IES Francisco Ayala
/2009 - /2015
European Baccalaureate in Social Sciences -
IES Diego Velázquez
/2013 - /2015
BA (Hons) Marketing with Advertising Management - Marketing
Leeds Beckett University
/2024 -