Laura Williams
Aberdeen,Aberdeenshire
Summary
Customer Assistant delivering exceptional service by addressing inquiries and processing orders efficiently. Handles complaints with patience, fostering positive relationships and ensuring customer satisfaction. Maintains a clean, well-organised shopping environment, enhancing the overall customer experience. Detail-oriented Customer Assistant managing inventory tasks, including stock replenishment and organisation. Processes transactions accurately, reducing customer wait times during peak periods. Supports team collaboration by maintaining a tidy workspace and adhering to safety standards. Motivated professional with a strong foundation in customer-facing roles. Demonstrates effective communication, problem-solving, and teamwork skills. Eager to contribute positively to dynamic environments, supporting organisational success and customer engagement. Friendly and approachable with natural talent for customer service. Skilled in effective communication and problem-solving. Always eager to assist and ensure positive experience for customers. Adaptable and quick to learn, ready to contribute to team.
Overview
9
9
years of professional experience
Work History
Customer Assistant
The Co-Operative Food
Aberdeen
08.2025 - Current
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Supported stock management tasks, including inventory checks and replenishing shelves to maintain optimal product availability.
- Addressed customer service enquires quickly and accurately.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Regularly replenished shelves, till areas and displays with latest merchandise and signage.
- Stocked and rotated inventory regularly.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided exceptional customer service, promptly addressing queries and offering product recommendations to enhance shopping experience.
- Maintained cleanliness and organisation within the store, ensuring a pleasant and safe shopping environment for all.
- Approached customer interactions in enthusiastic, flexible manner to ensure customer satisfaction.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
- Processed transactions efficiently, handling cash, credit cards, and gift vouchers with accuracy and attention to detail.
Administrative Assistant
Boxes & Packaging
Aberdeen
05.2017 - 08.2025
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and faxing communications for staff.
- Supported office operations by taking on ad-hoc clerical duties.
- Scanned new documentation into system and classified data using standard codes.
- Organised fair access to office facilities, resources and supplies.
- Proofread and corrected different types of documentation.
- Developed and implemented new administrative systems, improving efficiency and productivity across the team.
- Compiled and submitted reports detailing departmental performances and identifying areas for improvement.
- Processed large amounts of data and independently resolved discrepancies.
Education
NVQ Level 3 - Customer Service
Ridgeway School
Swindon01-2013
GCSEs - English
Ridgeway School
Swindon01-2010
GCSEs - Mathematics
Ridgeway School
Swindon01-2010
Skills
- Customer relationship management
- Visual merchandising
- Inventory management
- Data entry
- Complaint resolution
- Team collaboration
- Time management
- Communication skills
- Customer Service
- Polite and friendly
- Hard-working
- Team player
- Patience and tolerance
Timeline
Customer Assistant
The Co-Operative Food
08.2025 - Current
Administrative Assistant
Boxes & Packaging
05.2017 - 08.2025
NVQ Level 3 - Customer Service
Ridgeway School
GCSEs - English
Ridgeway School
GCSEs - Mathematics
Ridgeway School