Results-driven professional with expertise in customer relationship management, risk mitigation, and health and safety compliance. Demonstrates exceptional initiative-taking, time efficiency, and interpersonal communication skills to optimise operations and enhance customer satisfaction. Proficient in procurement procedures and requirements gathering, ensuring seamless processes and adherence to organisational standards. Committed to leveraging self-motivation and a strong work ethic to achieve strategic goals while fostering positive stakeholder relationships. Furthermore, extensive experience with complex IT systems.
Shaped the design of the team structure to replicate investigative model used in the
pilot UK validation team for use in new jurisdictions (Singapore, Mexico, Europe and
Hong Kong), taking into account Global Minimum Standards and local policy restrictions
on data sharing across borders. Task managed a team of investigators to ensure any
identified risk is accurately communicated for follow-on mitigation.
• Proactively engaged colleagues across Global Investigations to baseline best practice
and likely issues in implementing a new risk mitigation framework. Recommended and
implemented efficiency improvements to existing policies as a result of consultation with
wider Financial Crime Compliance
• Confident in conducting holistic financial crime investigations in the absence of specific
red flag or alerting activity, ensuring all risks identified are managed and mitigated in
line with HSBC procedures.
• Successfully achieved delegated authority status in order to submit a wide range of
suspicious activity reports and exit recommendations, supporting the implementation of
the machine learning dynamic risk assessment program into the BAU space
• Utilise knowledge of financial markets and products to investigate account activity and
money movement to ensure transactions are commensurate with client’s background
and account type/purpose.
• Distilled consolidated analysis of peers into distinct trends of customer behaviour to
support continuous improvement of machine learning programme. Successfully peer
managed outputs of a newly recruited team tasked with scaling up the volume of cases
reviewed.
• Investigating and assessing if “red flags” identified by the HSBC’s industry-first intelligence system, the Dynamic Risk Assessment (DRA) tool is indicative of financial
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