Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Laura Watt

Glasgow,Glasgow City

Summary

Results-driven professional with expertise in customer relationship management, risk mitigation, and health and safety compliance. Demonstrates exceptional initiative-taking, time efficiency, and interpersonal communication skills to optimise operations and enhance customer satisfaction. Proficient in procurement procedures and requirements gathering, ensuring seamless processes and adherence to organisational standards. Committed to leveraging self-motivation and a strong work ethic to achieve strategic goals while fostering positive stakeholder relationships. Furthermore, extensive experience with complex IT systems.

Overview

19
19
years of professional experience
2
2
years of post-secondary education

Work history

Project coordinator

Armada Civils Engineering
Glasgow, Remote
03.2024 - Current
  • Collaborate with project managers to develop project plans, schedules and budgets
    • Assist in coordinating project resources, including materials, equipment, and personnel
    • Serve as a point of contact for project stakeholders, including clients, subcontractors,
    and regulatory agencies
    • Identify cost-saving opportunities and communicate them to project managers
    • Assist in sourcing and procuring materials and equipment for projects
    • Ensure timely delivery of materials/machinery to project sites
    • Managing all access requests for future projects
    • Updating health & safety records in line with regulations
    • Maintain and process invoices for accounting
    • Preparation of handover packs for site works complete

Senior financial crime analyst

HSBC UK
Edinburgh
10.2020 - 09.2023

Shaped the design of the team structure to replicate investigative model used in the
pilot UK validation team for use in new jurisdictions (Singapore, Mexico, Europe and
Hong Kong), taking into account Global Minimum Standards and local policy restrictions
on data sharing across borders. Task managed a team of investigators to ensure any
identified risk is accurately communicated for follow-on mitigation.
• Proactively engaged colleagues across Global Investigations to baseline best practice
and likely issues in implementing a new risk mitigation framework. Recommended and
implemented efficiency improvements to existing policies as a result of consultation with
wider Financial Crime Compliance
• Confident in conducting holistic financial crime investigations in the absence of specific
red flag or alerting activity, ensuring all risks identified are managed and mitigated in
line with HSBC procedures.
• Successfully achieved delegated authority status in order to submit a wide range of
suspicious activity reports and exit recommendations, supporting the implementation of
the machine learning dynamic risk assessment program into the BAU space
• Utilise knowledge of financial markets and products to investigate account activity and
money movement to ensure transactions are commensurate with client’s background
and account type/purpose.
• Distilled consolidated analysis of peers into distinct trends of customer behaviour to
support continuous improvement of machine learning programme. Successfully peer
managed outputs of a newly recruited team tasked with scaling up the volume of cases
reviewed.
• Investigating and assessing if “red flags” identified by the HSBC’s industry-first intelligence system, the Dynamic Risk Assessment (DRA) tool is indicative of financial

Financial crime analyst/Customer Manager

Various
Glasgow/Edinburgh
11.2006 - 08.2020

Barclays Bank Plc, KYC Operations Analyst
British Gas Customer Manager (Customer Complaint Handler)
HSBC Sanctions Investigation Analyst
Williams & Glyn, Systems Support Analyst
Lloyds Banking Group, Sanctions & KYC Analyst Customer Due Diligence
Lloyds Banking Group, Wholesale Loans
Bank of Scotland, Financial Systems Management
KPMG Managed Services QC (Quality Control) KYC Analyst

Education

NVQ Level 2/3 - Administration

Skillseekers
Fife
11.2006 - 11.2008

ACAMS Certified - Financial crime

ACAMS
Glasgow, Glasgow City
05.2021 - 05.2021

Skills

  • Customer relationship
  • Risk mitigation
  • Initiative taking
  • Time efficiency
  • Health and Safety Compliance
  • Customer Service
  • Interpersonal communication
  • Self-motivation
  • Procurement procedures
  • Requirements gathering

Affiliations

  • Sport, socialising and travel.

Timeline

Project coordinator

Armada Civils Engineering
03.2024 - Current

ACAMS Certified - Financial crime

ACAMS
05.2021 - 05.2021

Senior financial crime analyst

HSBC UK
10.2020 - 09.2023

Financial crime analyst/Customer Manager

Various
11.2006 - 08.2020

NVQ Level 2/3 - Administration

Skillseekers
11.2006 - 11.2008
Laura Watt